Operations Supervisor

1 month ago

San Jose, United States Fremont Bank Full time

Title: Operations Supervisor


Location: San Jose, CA


Hiring salary range: $28.53 - $37.07 per hour


Eligible for Sign-On Bonus: Yes


Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. Voted a Top Workplace for 2022 and for the past twelve consecutive years, Fremont Bank has an immediate opening for a Supervisor, Operations in San Jose, CA.


Position Overview

The Supervisor, Operations is responsible for assisting the Branch Management Team with overseeing all aspects and functions of the teller line, to include training associates in customer service, banking procedures and provides direction and guidance to the Teller Staff. The Operations Supervisor will assist in completing reports, certifications and audits and is responsible for accurately and efficiently processing and recording routine and complex transactions for Bank customers. This position is responsible for recognizing and pursuing cross-sales referral opportunities. The Operations Supervisor must adhere to internal controls, policies and procedures and follow safety and security procedures. The Operations Supervisor will be responsible for opening new accounts when needed.


Role and Responsibilities

  • Provide 6 Diamond experience with each client interaction; excellence in customer service
  • Be friendly and courteous and exhibit a professional attitude and appearance at all times
  • Consistently handles a variety of customer transactions and balances cash drawer accurately in accordance to Bank policy and procedures while observing established cash and transaction limits
  • Assist Branch Management Team with direct oversight of the tellers and their processes; provide training, guidance and transaction approvals within assigned limits
  • Assist clients with problems or issues, escalating to next level within Branch when needed
  • Assists Branch Manager and Operations Managers with other duties and assignments as requested.
  • Keep up to date on all applicable regulatory topics, i.e., Reg. CC, D, DD, E, BSA, GLBA, Privacy, etc.
  • Maintain a neat and organized work area, following GLBA and privacy regulations.
  • Review and Quality Control of various operations reports, certifications and New Accounts processes
  • Participate in Branch sales/referral activities in order to meet/exceed assigned goals.
  • Ability to open and close a Branch with knowledge of all related process and procedures required
  • Lead and supervise in the absence of the Operations Manager and/or Branch Manager
  • Other duties as assigned


Minimum Qualifications

  • High School Diploma/GED or equivalent
  • Previous cash handling experience
  • Previous customer service experience
  • 1 year previous sales and/or banking experience preferred
  • Excellent math skills
  • Professional written and verbal communication skills
  • Excellent communication skills
  • Excellent oral, written, and listening skills
  • Experience working with a Windows-based computer environment, working knowledge of Microsoft Office
  • Excellent customer service and follow-up skills
  • Ability multi-task and utilize various computer applications at the same time to verify customer information

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