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Operations Supervisor
2 weeks ago
About the Role:
In this dynamic position, you will play a crucial role in positively impacting the lives of our drivers and customers. As a key figure, you will spearhead the recruitment of new talent while nurturing the growth of our existing drivers to unleash their full potential. Beyond mere team management, you will forge a collaborative unit dedicated to delivering exceptional customer service. This role offers more than just a busy schedule; it presents a gratifying journey of continuous enhancement and meaningful influence. Join us in bringing positivity and leadership to driver management for an engaging adventure.
Key Responsibilities:
Facilitating Daily Shift Huddles:
- Lead daily team meetings to communicate crucial updates, address customer needs, and set a productive tone for the day.
- Highlight safety protocols, customer requirements, and key information.
- Leverage Kasparov (route planning software) for efficient route mapping and validation to enhance operational effectiveness.
- Assign daily and weekly tasks for streamlined logistics operations.
- Execute on-site (Booster Yards) and off-site (Customers) inspections to ensure safety compliance, including pre-trip checks and quality assessments.
- Regularly audit operations to uphold safety standards and regulatory requirements.
- Empower drivers to achieve exceptional performance and surpass KPI targets.
- Provide continuous mentorship and training for skill development and adherence to operational protocols.
- Analyze equipment and service provider utilization metrics to identify operational efficiencies.
- Implement improvements based on data analysis to enhance operational effectiveness.
- Availability for weeknight and weekend shifts as required.
- Act as a backup service provider during high call-out volumes to prevent service disruptions.
- Ensure consistent and dependable service delivery.
- High School Diploma or Equivalent Education.
- Capability to work Overnight Shifts.
- Leadership background (2+ years).
- Experience with DOT Regulations (2+ years).
- Alignment with Booster's Mission.
- Adaptability to an ever-changing environment.
- Problem-solving skills.
- Must possess or obtain a CDL-C (with endorsements) - Booster provides training and covers costs.
- Preferred Qualifications:
- Prior team leadership experience in logistics/transportation/operations.
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