After Sales Service Specialist

4 days ago

Boca Raton, United States Ulysse Nardin Full time

We are seeking a detail-oriented and customer-focused After Sales Coordinator. In this role, you will manage and coordinate all after-sales service activities, ensuring that our customers receive exceptional support and service for their timepieces.


You will be responsible for overseeing repair processes, managing customer inquiries, and collaborating with technical teams to uphold our commitment to quality and customer satisfaction.


Key Responsibilities:

  • Act as the primary point of contact for customers regarding after-sales service inquiries and issues.
  • Coordinate and manage the repair and maintenance processes for watches, ensuring timely and efficient service delivery.
  • Process customer requests for servicing, repairs, and replacements in a precise and customer-friendly manner. This includes the registration of the watch in the system, creation of an estimate of repair, payment and deadlines follow-up.
  • Coordinate and manage the sale and ordering process of straps/accessories. Follow-up on timeline, payment and getting item(s) ready for shipment.
  • Maintain detailed records of all service requests, repairs, and customer interactions in the database.
  • Monitor service appointments and turnaround times to keep customers updated on the status of their watches.
  • Address and resolve customer complaints and concerns effectively, demonstrating the brand's commitment to outstanding service.
  • Prepare and analyze after-sales service reports to identify trends and areas for improvement in customer service.
  • Implement and maintain after-sales service policies and procedures to enhance efficiency and customer satisfaction.
  • Conduct follow-up communications with customers post-service to ensure satisfaction and encourage feedback.
  • Responsible for inventory management
  • Primary admin back up when manager is off or working offsite, and back up to other team members in the sales department
  • Responsible for organizing what is needed for watchmaking events, ensuring coordination with the marketing and logistics dept


Qualifications:

  • Previous experience in customer service or coordination role, preferably in the luxury goods or watchmaking industry.
  • Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously.
  • Excellent interpersonal and communication skills, both written and verbal. Skilled at handling customer complaints and navigating challenging situations.
  • Detail-oriented with a passion for watches and a desire to learn about technical aspects of watchmaking.
  • Ability to work independently and collaboratively within a team environment.


Benefits:

  • Highly competitive medical/vision/dental plan with majority employer contribution
  • Basic Life Insurance, AD&D and LTD/STD employer provided benefits at no cost to employee
  • Generous PTO/SICK/PERSONAL/HOLIDAY time-off policy
  • 401K available with up to 4% employer match


About us:

Nestled in the Swiss Jura mountains between La Chaux-de-Fonds and Le Locle, Girard-Perregaux and Ulysse Nardin combine over more than 400 years of technical mastery and craftsmanship. As among the oldest independent and integrated high-end watch manufactures, they have significantly contributed to the watchmaking industry progress, both from a technical and design point of view.


As a human-sized company, we maintain a close connection to our roots, reflecting our commitment to heritage and tradition, yet infused with an entrepreneurial mindset that is forward-looking and adaptive. Every individual matters here, and we foster an environment where autonomy and responsibility are paramount, empowering our team to thrive and contribute meaningfully to our collective success.

  • After Sales Service Specialist

    1 week ago

    boca raton, United States Ulysse Nardin Full time

    Job Summary: We are seeking a detail-oriented and customer-focused After Sales Coordinator to join our watchmaking team. In this role, you will manage and coordinate all after-sales service activities, ensuring that our customers receive exceptional support and service for their timepieces.You will be responsible for overseeing repair processes, managing...

  • After Sales Service Specialist

    2 weeks ago

    boca raton, United States Ulysse Nardin Full time

    Job Summary: We are seeking a detail-oriented and customer-focused After Sales Coordinator to join our watchmaking team. In this role, you will manage and coordinate all after-sales service activities, ensuring that our customers receive exceptional support and service for their timepieces.You will be responsible for overseeing repair processes, managing...

  • After Sales Service Coordinator

    2 weeks ago

    Boca Raton, Florida, United States Ulysse Nardin Full time

    Job Summary:We are seeking a detail-oriented and customer-focused professional to manage and coordinate all after-sales service activities for our watchmaking team.This role involves overseeing repair processes, managing customer inquiries, and collaborating with technical teams to uphold our commitment to quality and customer satisfaction.Key...

  • After Sales Service Coordinator

    4 days ago

    Boca Raton, Florida, United States Ulysse Nardin Full time

    Role Overview:We are seeking a detail-oriented and customer-focused professional to manage and coordinate all after-sales service activities for our luxury watches. In this role, you will oversee repair processes, manage customer inquiries, and collaborate with technical teams to uphold our commitment to quality and customer satisfaction.Key...

  • Inbound Sales Representative

    1 month ago

    Boca Raton, Florida, United States Infinity Sales Group Full time

    Job Title: Inbound Sales ProfessionalInfinity Sales Group is seeking a highly motivated and results-driven Inbound Sales Professional to join our team. As an Inbound Sales Professional, you will be responsible for converting callers into new customers using our measured and consultative sales approach.About the Role:Assess the needs of callers and present...

  • Sales Specialist

    2 weeks ago

    Boca Raton, Florida, United States Acosta Group Full time

    Sales Specialist Opportunity at Acosta GroupWe are seeking a highly motivated and experienced Sales Specialist to join our team at Acosta Group. As a Sales Specialist, you will be responsible for promoting Sonos products and building relationships with store managers and associates at a local Costco location.Key Responsibilities: Serve as a dedicated brand...

  • Client Service Specialist

    2 weeks ago

    Boca Raton, Florida, United States Madison Reed Hair Color Bar Full time

    Job Title: Client Service SpecialistJoin Madison Reed Hair Color Bar as a Client Service Specialist and become an integral part of our team. As a Client Service Specialist, you will be responsible for providing exceptional guest experiences from arrival to departure. Your role will involve greeting guests, checking them in, and introducing them to their...

  • Sales Specialist

    4 weeks ago

    Boca Raton, Florida, United States CareGivers of America Full time

    Inside Sales SpecialistThe ideal candidate for this role will be responsible for identifying and qualifying new leads through various sources. Once a lead opportunity is identified, the candidate will engage with potential customers via phone or in-person meetings to understand their needs and how our services can benefit them.Key ResponsibilitiesUtilize...

  • Sales Administrator

    2 weeks ago

    Boca Raton, Florida, United States Schulte Hospitality Group Full time

    Sales Administrator / Events SpecialistWe are seeking a highly motivated and organized Sales Administrator / Events Specialist to join our team at Schulte Hospitality Group. As a key member of our sales team, you will be responsible for providing exceptional customer service, coordinating events, and driving sales growth.Key Responsibilities:Answer incoming...

  • Structured Product Sales Specialist

    1 month ago

    Boca Raton, Florida, United States Mesirow Financial Full time

    Job Title: Structured Product Sales SpecialistDescription:Mesirow Financial is seeking an experienced structured product sales specialist to join our team. As a specialist in investment, risk management, and advisory services, we are committed to helping our clients achieve their objectives.Responsibilities:Sell and distribute structured products across...

  • Sales Support Specialist

    4 weeks ago

    Boca Raton, Florida, United States Ranger Technical Resources Full time

    Sales Support SpecialistRanger Technical Resources is seeking a highly skilled Sales Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our sales team, ensuring seamless customer onboarding, and driving sales campaigns to uncover new leads.Key Responsibilities:Generate leads and build relationships...

  • Client Service Specialist

    2 weeks ago

    Boca Raton, Florida, United States Madison Reed Hair Color Bar Full time

    Job Title: Client Service SpecialistAt Madison Reed Hair Color Bar, we are seeking a highly skilled and enthusiastic Client Service Specialist to join our team. As a Client Service Specialist, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and promoting our products and services.Key...

  • Inbound Sales Representative

    3 days ago

    Boca Raton, Florida, United States Infinity Sales Group LLC Full time

    Job OverviewWe are seeking a highly motivated and results-driven Inbound Sales Professional to join our team at Infinity Sales Group LLC. As a key member of our sales team, you will be responsible for converting inbound calls into new customers using our measured and consultative sales approach.Key ResponsibilitiesBecome a subject matter expert on our sales...

  • Sales Specialist

    4 weeks ago

    Boca Raton, Florida, United States REI (Recreational Equipment Inc.) Full time

    Job Title: Store Sales SpecialistAt REI Co-op, we're passionate about helping people discover and pursue a love of the outdoors. As a Store Sales Specialist, you'll play a key role in creating better outdoor experiences for our customers by sharing your knowledge, giving recommendations, and engaging with them every day.Responsibilities:Assist customers with...

  • Sales Support Specialist

    4 weeks ago

    Boca Raton, Florida, United States Careerxchange Full time

    Job Title: Sales Support SpecialistAt Careerxchange, we are seeking a highly motivated and detail-oriented Sales Support Specialist to join our dynamic Sales Team. This role is integral in driving business development by supporting key customers across various retail channels, including major e-commerce platforms, mid-tier retailers, distributors, and...

  • Sales Support Specialist

    4 weeks ago

    Boca Raton, United States Ranger Technical Resources Full time

    Sales Support Specialist #2396Position Summary:An industry leading organization in the data space is looking for a Sr. Sales Support Specialist to join their growing team! In this role, you will be working internal Sales and other departmental contracts to get customers on-boarded with the applicable solutions, as well as general queue management to resolve...

  • Sales Associate

    2 weeks ago

    Boca Raton, Florida, United States EssilorLuxottica Full time

    Job Title: Sales Associate - Eyewear SpecialistJob Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at EssilorLuxottica. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth through effective sales...

  • Client Service Specialist, Hair Color Bar

    2 months ago

    Boca Raton, United States Madison Reed Hair Color Bar Full time

    Client Service Specialist - $500 sign on bonus included*! * Sign on bonus is for newly hired Boca Raton, FL. HCB employees only. Sign on bonus will be split amongst multiple pay periods. Half of the sign on bonus will be paid out following 60 days of active employment and the second/final payment will payout after 120 days of active employment. The Client...

  • Client Service Specialist, Hair Color Bar

    3 weeks ago

    Boca Raton, United States Madison Reed Hair Color Bar Full time

    Client Service Specialist - $500 sign on bonus included*!* Sign on bonus is for newly hired Boca Raton, FL. HCB employees only. Sign on bonus will be split amongst multiple pay periods. Half of the sign on bonus will be paid out following 60 days of active employment and the second/final payment will payout after 120 days of active employment.The Client...

  • Store Customer Service Specialist PT

    4 weeks ago

    Boca Raton, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...