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Front Office Team Lead

5 months ago

Sandpoint, United States Kaniksu Community Health Full time

Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho.


Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care.


But we’re not just invested in our patients – we’re invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a 'family' spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.


The benefits of working for KCH include:

  • Medical, Dental, Vision, and Life insurance
  • Education Assistance and Guided Career Pathways
  • 4% 401K employer match
  • In-house medical, dental, or behavioral health services
  • Year round, affordable on-site childcare at KCH Kid’s Club


A Kaniksu Community Health Family Practice Front Office Team Lead is not just responsible for providing an excellent patient experience. They are committed to providing clear direction and support to their teams, and will work to help each and every team member achieve their personal goals. The Team Lead will perform essential administrative work, while ensuring that all department accountabilities are met.


YOU ARE an essential KCH team member charged both with managing a team and directly assisting patients in managing their care.


Under the direction of the KCH Director of Business Operations and as a member of the Kaniksu Community Health Patient Centered Medical Home (PCMH) Team, a typical day of a Family Practice Front Office Team Lead might include;


  • Maintain established policies and procedures, objectives, quality assurance, and safety standards within the department.
  • Manage employee relations; staffing, schedules, hiring, disciplinary, annual review, etc.
  • Manage staffing and employee leave
  • Multiple Duties: All Front Office duties can be expected to be performed concurrently. Must be able to work under conditions of constant interruption and be able to stay on task.
  • Coordinate and maintain a functioning schedule for all providers, ensuring accurate appointment time is allotted per published protocols.
  • Ensure all prior records are obtained before scheduling new patients, with the exception of patients being seen for acute care issues.
  • Primary patient check-in: Ensure all required demographic information is accurate in the NextGen practice management system
  • Completing reminder calls for following day appointments and reviewing NextGen for any alerts regarding collections, and correct/updated information and communicating the information to the patient.
  • Work closely with the NIFP billing department. Contacts NIFP for any billing questions.
  • Primary patient check-out duties: verifies alerts, payments, and information are accurate before patient leaves. Schedules follow-up appointments as necessary with the primary care provider.
  • Keep the waiting room neat and orderly and monitoring the waiting room temperature for patient comfort.


Experience Needed to Land this Gig:

  • High school diploma or general education degree (GED); or equivalent combination of education and experience
  • Demonstrated experience in a medical office management position
  • 1-3 years of previous leadership experience
  • Ability to maintain corporate confidentiality and HIPAA compliance
  • Continuous professionalism with patients and co-workers
  • Team player, highly motivated, dedicated to patient care & enjoy working in a fast-paced environment
  • Excellent oral and written communication skills
  • Keyboarding at 35+ wpm
  • Fluency in word processing
  • The ability to work in the absence of direct supervision
  • Excellent time management & critical thinking skills
  • Flexibility and open to positive change


Work Schedule:

Full Time

No. of Hours/week - 40

4x10s – Tuesday to Friday