Front Desk Agent

Seasonal (Seasonal)

Thanks for your interest in Schweitzer We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of inclusivity, respect, and fun With our master plan as our guide to the future, we're collectively channeling to grow thoughtfully, charting a course of enhancing mountain accessibility and village vibrancy. We look forward to learning more about you and how you can be a part of the Schweitzer difference

PERKS & BENEFITS:

• Free Ikon Pass for all eligible employees
• Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Employee housing available in Sandpoint area
• Onsite employee childcare available (limited space)
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, food, lodging, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
• 401k plan with generous employer match
• Paid parental leave of up to 6 weeks for eligible employees
• Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
• Pro-deal pricing on equipment from top outdoor brands
• Bereavement pay
• Employee transportation available
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further education

SUPERVISORY: No SUPERVISED BY: Front Office Manager

POSITION TYPE: Year Round, Seasonal

POSITION SUMMARY: Perform sales and customer sales related to guest registration, processing reservations and revenue collections in a manner that will ensure that Schweitzer guests receive a secure place to stay with friendly and attentive services.

ESSENTIAL FUNCTIONS: Recognize, greet and extend warmth and hospitality to guests. Respond appropriately to information requests and complaints. Effectively use suggestive selling techniques to sell rooms, encourage advance reservations and promote other resort activities such as restaurants, gift shops and other resort marketing programs. Operate the front desk office equipment such as the switchboard, computer, and calculator. Process and control room reservations. Accurately and efficiently collect revenues from room rentals and other purchases. Provide security for guests by controlling room keys, verifying cash banks, making safe cash drops, preparing cash reports, following credit card verification procedures. Complete paperwork necessary for front desk operation. Perform other tasks assigned by hotel management. This Shift will include a variance of shifts including am/pm weekends and holidays.

PHYSICAL DEMANDS: May work up to 10-hour days with an average of 8 hours on your feet. Will use hands for fine manipulation (typing, computers and writing). Sensory skills of vision, speech, hearing and touch are required. Some lifting of skis and luggage required. Worksite is the Selkirk Lodge/White Pine front desk and reservations departments.

OTHER RESPONSIBILITIES: Assist reservations department with guest reservations and information. Aid with group functions if necessary. Help with baggage at check-in and check-out, some housekeeping and general office upkeep.

JOB SPECIFICATIONS:

SKILLS: Basic computer and math, good judgment when dealing with the public

EDUCATION: High school diploma or equivalent, computer literate

EXPERIENCE: Two years work experience in a customer service position, previous hotel experience a plus.

LICENSE NEEDED: None

MACHINES/TOOLS OPERATED: Computer, telephone, copier, credit card machine and fax.

JUDGMENT/MENTAL COMPLEXITY: High

BENEFITS: Group 3: see Employee Handbook

REVIEW SCHEDULE: This position and the person filling it will be evaluated once a season.

While this job description is intended to be an accurate reflection of the job requirements, Schweitzer reserves the right to modify, add, remove, or assign other duties as necessary.

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