Partner Program Trainer

2 months ago

Raleigh, United States Victra - Verizon Authorized Retailer Full time

Are you an experienced Partner Program Trainer familiar with a wide variety of training methods and comfortable with conducting engaging training workshops, seminars, and on the floor training in a tele sales environment? Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Trainer, you will show, teach, and coach on all operational and training activities in a classroom setting. This includes partnership with our Partner Program leaders and agent owners. You will deliver standardized trainings that reflect the organization's goals inside of Victra. You will also help develop training initiatives aimed at aligning agent performance with organizational goals.

A Partner Program Trainer is passionate about equipping Victra team members with the tools and training necessary for an exciting career path. Embodies our Core Values: Performance, Collaboration, Integrity, Innovation, and Celebration.



YOUR FOCUS (Responsibilities):

As the Partner Program Trainer, you will work within a corporate culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success. In this role, you will:

  • You understand that ongoing learning opportunities within any corporate culture helps business thrive and employees succeed. You are supportive, communicative, and attentive. You will work within a diverse workforce to drive our values that include Performance, Collaboration, Celebration, Integrity, and Innovation.
  • Lead, develop, and motivate our agent employees throughout the organization to foster an environment of learning and development
  • Manage the internal delivery of programs and support materials, ensuring that training programs address business objectives and employee needs for both new hire and ongoing performance enhancement training
  • As the Partner Program Trainer, you will be responsible for showing agent employees the sales process steps by displaying and role-practicing various soft and hard closing skills that will increase results.
  • Collaborate with program managers to ensure training programs align with business objectives and sales targets.
  • Your sales training directly translates into improved sales performance and results in hitting goals. As your class becomes more knowledgeable and skilled, their effectiveness in closing sales and generating revenue increases.
  • Assess and advise management on the effectiveness of programs and practices
  • Participate in project task forces to identify training needs and ensure the effective implementation, communication, and maintenance of programs
  • Other job-related duties as assigned


Here's what we can offer you in exchange for your world-class work:

Paid Training

Premium Health, Dental, and Vision Insurance

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Diversity, Equity, & Inclusion Employee Resource Groups

Career Advancement Opportunities


What we are looking for...

We look for the Partner Program Trainer to have a passion for developing others. Of course, being extremely organized and able to develop deep relationships internally and externally will be a requirement for this role. You should maintain a keen understanding of training trends, developments, and best practices. We also look for the Victra Partner Program Trainer to bring:

  • Bachelor's degree in education, human resources, or relevant field.
  • 2-4 years of work experience in a learning and development, preferably with a training background in a classroom setting.
  • Experience writing and supporting training curriculum
  • Demonstrable analytical, problem solving, and time management skills
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job, or in-classroom training, e-learning, workshops, simulations, etc.)
  • 3-5 years retail sales experience, leadership preferred


Travel Requirements

40% - 60%


Physical Requirements

Ability to lift ten pounds.

Ability to stand for long periods of time.


Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity Employer - and we celebrate our employees' differences. We do not discriminate on the basis of race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, and genetic information. Different makes us better.

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