Chief Operating Officer

2 weeks ago

Manhattan, United States CasaGlow MedSpa Full time

About CasaGlow MedSpa

CasaGlow is a luxury boutique medical spa in the heart of New York City, offering advanced

aesthetic and wellness treatments alongside high-end, medical-grade skincare products. Known

for our personalized client experiences, cutting-edge technology, and exceptional service, we

are proud to be a trusted name in aesthetics.


With ambitious plans to expand our presence—We are seeking a Full-Time experienced Chief

Operating Officer (COO) to take the lead in optimizing our operations, enhancing client

experiences, and driving strategic growth initiatives.


Role Overview

The COO will oversee Casa Glow’s business operations, ensuring the seamless delivery of

services, scaling our brand, and driving profitability. As a key executive, you will work closely

with the CEO to establish and execute a strategic roadmap that aligns with our growth goals

and industry leadership.

This role demands a seasoned professional with a deep understanding of the aesthetics

industry, particularly within the competitive NYC market. The ideal candidate will be innovative,

results-driven, and passionate about enhancing the client experience while ensuring operational

excellence.


Key Responsibilities

Business Operations

  • Oversee the day-to-day operations of CasaGlow, ensuring an unparalleled client

experience in all services offered (Botox, fillers, facials, laser treatments, etc.).

  • Establish and implement operational strategies to improve efficiency, streamline

workflows, and enhance team performance.

  • Create and execute a strategic vision that supports CasaGlow’s long-term goals.
  • Develop and enforce SOPs (Standard Operating Procedures) to maintain consistency

and high standards.

  • Ensure compliance with all local, state, and federal regulations for medical spa

operations.

Growth and Expansion

  • Manage all operational and logistical aspects.
  • Identify new market opportunities within the NYC and surrounding areas, including

partnerships, collaborations, and future locations.

  • Expand Casa Glow’s service offerings by analyzing trends in the aesthetics industry and

implementing innovative solutions that align with client demands.


Marketing and Business Development

  • Collaborate with the marketing team to develop and execute strategies that increase

brand visibility and attract new clientele in NYC’s highly competitive market.

  • Collaborate with the marketing professionals and agencies to develop and execute

strategies that increase brand visibility and attract new clientele in NYC’s highly

competitive market.

  • Oversee digital marketing efforts, including SEO, paid media, email campaigns, website

optimization and social media to drive client engagement and retention.

  • Implement strategies to boost online presence and optimize CasaGlow’s ranking on

Google and other platforms.

  • Evaluate and refine loyalty programs, promotions, and client retention initiatives to

enhance customer satisfaction and lifetime value.

  • Research industry trends to expand service offerings and introduce innovative

treatments aligned with client demand.


Team Leadership and Development

  • Build and lead a high-performing team, ensuring a culture of professionalism,

accountability, and collaboration.

  • Implement training programs to upskill staff and ensure exceptional client care.


Financial Management

  • Develop and manage budgets to ensure financial health and profitability across all

locations.

  • Analyze P&L (Profit and Loss) statements, identify inefficiencies, and implement

cost-saving strategies without compromising service quality.

  • Set and monitor KPIs (Key Performance Indicators) to track performance and identify

growth opportunities.


Client Experience

  • Maintain a strong focus on delivering a luxury, personalized client experience to ensure

retention and referrals.

  • Regularly analyze client feedback to identify areas for improvement and innovation.


Qualifications

  • 10+ years of progressive experience in operations/senior leadership roles, with at least

5+ years in the aesthetics, medical spa industry.

  • Industry Expertise: Proven experience in a senior operational role, preferably within the

aesthetics, beauty, wellness, with a deep understanding of the NYC market.

  • Leadership: Strong leadership skills with the ability to manage cross-functional teams

and cultivate a collaborative work environment.

  • Operational Excellence: Demonstrated success in scaling businesses, streamlining

operations, and achieving measurable growth.

  • Marketing Knowledge: Experience with marketing strategy development, especially in

SEO, digital campaigns, and client retention programs.

  • Visionary Mindset: Ability to align strategies with long-term business goals while staying

adaptable to change.

  • Client-Centric: Passionate about enhancing client satisfaction, building high-performing teams, and scaling a luxury brand.
  • Bachelor’s degree required; MBA or equivalent preferred.


What We Offer

  • Equity Opportunity option 1: 20% ownership for the right candidate to share in the success and growth of CasaGlow.
  • Salary Option 2: If preferred, $140,000 annual salary with the opportunity to revisit and negotiate as we scale.
  • Supportive Work Environment: A collaborative, professional team passionate about

aesthetics and wellness.

  • Career Growth: The opportunity to be part of an expanding luxury brand with plans for

growth.

  • Cutting-Edge Tools: Access to advanced technology, products, and services that set us

apart in the aesthetics industry.


This position offers a unique opportunity to shape the future of CasaGlow MedSpa and leave a

lasting impact on the aesthetics industry. If you’re ready to lead with vision and passion, we’d

love to hear from you.

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