Field Tech Level 2- Data Center Support

2 weeks ago

Cleveland, United States Pomeroy Full time

Corp To Corp Candidates are not being considered. Do not submit them. Vendors who submit Corp To Corp candidates will be flagged for removal from our vendor list.

One of our clients is currently seeking a Field Tech to provide Data Center Support, with an emphasis on patching activities, assessing patching requirements for server, network, and backbones

• Installing Patch cables as clients request, and routing properly and label them

• Connections included patching of server/appliance into appropriate patch panel, patching on patch fields, and/or SDF to switches.

• Includes forecasting and maintaining sufficient patch cables in stock

• Patched switch port details will be tracked

. • Patch cable troubleshooting or replacing patch cables

• Escorting and assisting Hardware vendor / service provider etc. (Incident / break-fix task)

• Checking or troubleshooting cables/patching tasks

• Power Cycling/managing power tasks

Maintaining an inventory of devices hosted in data center space. Producing a report including all data mentioned below, and other tasks as required by Client. List will be shared on demand or once in quarter occupancy information will be shared to Operations and reporting all e-Wasted devices


No Corp To Corp Candidates will be considered.


  • Break-fix Support:

Supplier will provide Hardware Triage support services, consisting of OEM Standard Warranty Repair Services, Enhanced Warranty Repair Service, Post Warranty Repair and Out of Warranty Repair as applicable, for Devices.

Supplier responsibilities:

a. Provide a technical support Resource available on a Dispatch basis to those Clent Sites indicated to receive Hardware Break Fix Support during the Hours of Support.

b. Troubleshoot Issues to resolve or Escalate to the OEM Third Party Supplier.

c. Process warranty repair claims through OEM Third Party Supplier ’s warranty processing system if applicable, in client's discretion.

d. Test for functionality of the Device and network connectivity.

e. Obtain Authorized User acceptance of repair completion to close the Service Request Ticket; if a User does not acknowledge a repair after client attempts to contact the User to obtain acceptance 3 times, then client will deem the Service Request completed and close the Ticket.


  • On-Site Software Support


a. Provide a software support Resource to the Customer Site (where the Device on which the software resides is located.

b. Troubleshoot Issues to resolve or Escalate to Resolver Group specialists.

c. Test for functionality, network connectivity, and access to Customer’s infrastructure as applicable.

  • Installations, Moves, Adds, and Changes (IMACS):

Supplier responsibilities:

a. Provide IMACD Services for properly authorized and completed IMACD Service Requests.

b. Respond to User questions on an IMACD Service Request.

c. Coordinate with Customer personnel and applicable Customer Third Parties concerning scheduling and requirements.


  • Hands and Eyes Support (for Network devices ,Storage , Rack and stack devices

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