Field Tech Associate

1 month ago

Cleveland, United States DigitalC Full time

Position: Full Time, Exempt

Job Title: Field Tech Associate

Reports to: Field Technician Manager

Supervises: N/A

Location: Cleveland, OH

DigitalC is a leading nonprofit technology social enterprise headquartered at the MidTown Tech Hive in Cleveland, Ohio's Hough neighborhood. Our journey began in 2015 with a singular focus: bridging the digital divide through digital skills training. Over the years, we have evolved into a dynamic force, refining our vision and mission to lead the way in ensuring an equitable digital future. Our vision is bold yet powerful: we aim to change the world one connection at a time. We achieve this by providing superior internet access, fostering accessible community spaces, and delivering tailored technology training. At the heart of our mission is the deployment of a premier, state-of-the-art network that is not only affordable and reliable but also sustainable. We are on a mission to bridge the digital divide—for good.

Job Overview:

We are seeking Field Tech Associate who will play a critical role in ensuring the installation and maintenance of our internet services. This position will be responsible for routing cables on the exterior of buildings, operating a variety of power and hand tools, troubleshooting networking issues, and providing excellent customer service. No prior industry experience is required, but candidates with relevant installation experience or certifications will be prioritized.

Responsibilities:

  • Install, maintain, and upgrade wireless internet equipment and services for residential and commercial customers
  • Route cables and wiring on the exterior of buildings while maintaining a neat and discreet appearance to ensure minimal visual impact
  • Operate a variety of power and hand tools safely and efficiently for installation and maintenance tasks
  • Diagnose and resolve networking issues to ensure a reliable internet connection for customers
  • Provide excellent customer service by addressing customer inquiries, explaining services, and ensuring customer satisfaction
  • Maintain accurate records of installations, repairs, and service requests.
  • Adhere to safety protocols and guidelines to ensure a safe working environment
  • Ensure that installations meet DigitalC standards for quality and performance

Qualifications/Skills:                                                                                                                                          

  • High school diploma or equivalent. A relevant technical or vocational certification is a plus
  • No prior industry experience is required, but candidates with experience in installation, cabling, or networking will be given strong consideration
  • Basic understanding of networking concepts and troubleshooting is a plus
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and time management skills
  • Physical fitness and the ability to work at heights and in various weather conditions
  • Valid driver's license and reliable transportation

Benefits:

  • Generous Medical, Dental, Vision, Life insurance benefits for full-time employees
  • 401(k) opportunity with company match for full-time employees
  • Paid Time Off (PTO)
  • Paid Holidays
  • Company gatherings and learning opportunities

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