Desktop Support L3 Engineer
2 weeks ago
Type - Fulltime
Years of experience required - 10+
Must Have Technical/Functional Skills
- Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems.
- Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.
- Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.
- With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise.
- They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation.
- These engineers use requirements and aim to replicate problems to detect the root cause.
- They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.
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Field Desktop Support L3
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