Director of Account Services

2 weeks ago

Raleigh, United States BrandBossHQ Full time

Our purpose: To make brands iconic through Strategic Storytelling™. 


Who we are


Located in Raleigh, NC, BrandBossHQ/WMH is a strategic branding agency for growth-minded companies. BrandBossHQ/WMH exists to create unique and sustainable brand strategies and integrated marketing campaigns with the specific intent of achieving category prominence and scale - which we do for a variety of DTC, B2B and B2C businesses. To thrive, we need fearless thinkers and leaders to venture beyond traditional limits, consistently pushing into intriguing new territories in order to provide a competitive advantage for our clients.


Job Summary


As the Director of Account Services, you are the foundation upon which all client relationships are built. In this position, you will play a crucial role in supporting and executing our clients’ brand strategies, messaging, creative development, media planning, sales initiatives, social media outreach, and product/service considerations. 

You are a progressive thinker who can readily identify client needs and work strategically to provide thoughtful solutions with measurable results. You understand that our work is not about checking boxes, but about scaling businesses. You foster close and meaningful relationships with clients, creating an atmosphere where issues regarding work quality, pricing, performance and/or team personnel can be discussed openly. 

You can turn insight into opportunity - leading the team to think bigger and go further in driving growth and impact for our clients. You are highly respected, both for delivering strategic thinking that answers clients’ unique business questions, while providing your creative teams the platform and support needed to achieve creative excellence.

You are adept at managing multiple projects and clients to a high standard. You are an inspirational presenter and easily connect with clients, gaining their trust and admiration. You are a voice of authority in the agency, and an inclusive leader to your internal team. You set the bar high, but are always willing to teach what you know to those willing to learn. You know how to empower others and create a genuine sense of comradery within the organization.


Job Responsibilities


  • Manage daily client relationships - fostering an environment of trust and open communication
  • Take ownership of the Integrated Communications Planning for clients including forecasts, budgets, deliverables, timelines/deadlines, and performance
  • Oversee strategic and messaging development in partnership with the Director of Director of Strategy and Creative Director
  • Identify opportunities for client growth and appropriately align them with client interests, capabilities and budgets
  • Partner with Leadership to help grow client business
  • Partner with Creative to help sell the work
  • Gain thorough understanding of client business and help them understand how our recommendations provide a path to their success
  • Lead presentation development efforts
  • Facilitate workshops
  • Participate in/lead presentations 
  • Mentor and develop junior members of the account and project management team


Basic Qualifications


  • Must be local to the Raleigh-Durham area
  • 10+ years of brand strategy in a creative agency
  • Proven track record of developing and maintaining successful client relationships
  • Clear ability to develop new business opportunities with existing clients
  • Proven ability to manage multiple clients simultaneously
  • Strong leadership abilities that inspire and motivate cross-functional teams
  • Exceptional problem solver
  • Proficiency in project planning and oversight, data analysis, and strategic planning tools/software
  • Strategic thinker with a proactive and solutions-oriented mindset, able to anticipate client needs and identify opportunities for value-added services
  • Excellent communication and presentation skills, with the ability to articulate complex ideas and concepts in a clear and compelling manner
  • Experience building and leading presentations
  • Excellent verbal, written and presentations skills
  • Demonstrated ability to craft clear, simple, insightful and brief creative briefs
  • A love of advertising and insatiable curiosity about why things tick and why people care


Benefits:


  • Competitive salary 
  • Health insurance reimbursement
  • Paid time off 
  • Dynamic and collaborative work environment with a culture of creativity and innovation


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