Product Support Specialist
1 week ago
Job Title: Product Support Engineer
Location: Dallas, TX
Orama Solutions is proud to partner with a leading Cybersecurity vendor, a $3bn valuation success story. Following $400m in funding from top Venture Capital firms, the journey is just beginning. A world-class leadership team with a history of successful exits and an industry-leading product with no signs of slowing down.
Are you passionate about technology and problem-solving? We're seeking a talented Product Support Engineer to join a dynamic tech company specializing in cutting-edge network security solutions. This is an exciting opportunity to contribute to a fast-paced environment while helping clients optimize their security infrastructure.
Key Responsibilities:
- Provide expert technical support for our network security products.
- Troubleshoot and resolve complex issues related to product functionality and performance.
- Collaborate with cross-functional teams to enhance product quality and user experience.
- Assist in onboarding and training clients on our products.
- Document issues and solutions to improve future support processes.
Qualifications:
- Proven experience in troubleshooting network security issues.
- Strong understanding of networking concepts and security protocols.
- Excellent problem-solving and communication skills.
- Ability to work effectively both independently and as part of a team.
- Experience in customer support or technical support roles is a plus.
Why Work with Us?
- Be part of a forward-thinking company dedicated to innovation in network security.
- Work in a collaborative and inclusive environment.
- Opportunity for professional growth and development.
If you're ready to take on new challenges and help shape the future of network security, we'd love to hear from you.
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