Information Technology Support Specialist
2 days ago
Responsibilities:
· Serve as the first line of support for internal customers seeking technical assistance
· Perform remote and onsite troubleshooting and support of workstations, printers, basic LAN/WiFi connectivity and software applications
· Provide support for Microsoft 365 GCCH environment including Office 365, Azure AD, Intune, SharePoint and similar Microsoft applications
· Provide technical support for Windows 11, Android and iOS devices
· Meet service level agreements (SLA’s) ensuring priority incidents and requests are addressed in a timely manner
· Administer the hardware inventory, asset management database, assignment/tracking of assets and hardware refresh needs
· Perform imaging/re-imaging and deployment of workstations
Requirements:
· BS in Computer Science or similar field of study and 2-3 years of practical experience or equivalent combination of education, relevant industry certifications and experience
· Microsoft, networking, security or other IT certifications are a plus
· Must be a US Citizen and able to obtain a US DoD Secret Clearance
· Experience with Microsoft Windows 10/11 and workstation support in a remote workforce environment
· Experience with mobile device management (MDM) platforms such as Intune
· Experience administering Active Directory/365 user accounts and security/permissions
· Experience with administration and support of Microsoft SharePoint and Teams environments
· Must be a proactive, team player with ability to adapt quickly and a desire to learn new technologies
· Customer service focused mentality with a continuous improvement mindset
· This is a hybrid position. Must be within commutable distance to Columbia, MD and able to work onsite up to 2-3 days per week
· Ability to travel on occasion up to 5% annually
Qualifications
- Must have experience with Windows 10/11, mobile device management platforms like Intune, Active Directory, SharePoint, and Microsoft Teams.
- Must be comfortable troubleshooting and figuring out answers on their own, not just following a guide/instruction.
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