Technical Support Specialist 2
1 week ago
Job Overview
We're seeking a skilled Technical Support Specialist to join our team in providing world-class IT support services to our clients. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Responsibilities:
- Provide technical support for IT systems, including troubleshooting and resolving issues related to hardware, software, and network connectivity.
- Assist customers via phone, email, or chat, ensuring timely and effective resolution of their concerns.
- Collaborate with internal teams to identify and resolve complex technical issues.
- Document and track customer interactions, maintaining accurate records of tickets and resolutions.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3-7 years of experience in technical support or a related field.
- Security+ certification required; CompTIA certifications a plus.
- Strong analytical and problem-solving skills, with the ability to work under pressure.
- Excellent communication and interpersonal skills.
Benefits:
- A competitive salary range of $120,000 - $165,000 per year.
- Ongoing training and professional development opportunities.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Paid time off and holidays.
About Us
iNovex Information Systems is a mid-sized science and technology company dedicated to solving our customers' toughest mission challenges. Headquartered in Columbia, MD., we supply advanced cybersecurity, data science, and software engineering services and products to customers in the Government and commercial sectors.
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