UX/UI Designer

1 month ago


Cincinnati, United States Ascendum Solutions Full time

*6 month contract to hire

*Candidates MUST be based in Cincinnati as this is a hybrid position


Our client is seeking a skilled and service-oriented UX/UI/Product Designer to join their team in advancing our next-generation point of sale (NGPOS) initiatives. This role requires a systems thinker who can conduct thorough research to inform experience strategies, visualize complex technical solutions, and design comprehensive end-to-end journeys for diverse user groups.


Key Responsibilities:

  • Develop Visual Documentation: Create user journey maps, service blueprints, and other visual tools to document the current state and future vision of the point-of-sale ecosystem.
  • Identify User Needs: Uncover user needs and pain points, collaborating with stakeholders to prioritize and address these issues effectively.
  • Conduct User Research: Plan and execute user research activities, engaging team members and stakeholders to gain a deep understanding of our end-users' challenges. Visiting stores to interact directly with users is highly beneficial.
  • Facilitate Collaboration: Lead collaborative efforts and facilitate workshops using various frameworks to align stakeholders on a shared vision and strategy.


Preferred Qualifications:

  • Experience with Payment Systems: Familiarity or experience working with payment systems is a plus.
  • Analytics and UX Success Metrics: Experience in leveraging analytics and UX metrics to inform design decisions.
  • Travel to Stores: Must be able to travel to store locations to gain firsthand experience and insights in the field.
  • Technical Knowledge: A solid understanding of technical aspects related to the role.


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