Inside Sales Representative

3 weeks ago

Lancaster, United States Nutramax Laboratories Full time

Summary of the Position:

As an Inside Sales Representative, you will play a crucial role in driving revenue growth for Nutramax. Your primary responsibilities will include top-of-funnel lead qualification and management, customer management, outside sales support, and maintaining a strong customer service orientation. You will be an integral part of our sales team, working closely with both customers and outside sales personnel at all levels to ensure a seamless sales process and exceptional customer experiences.


Responsibilities:

  • Develop and maintain relationships with veterinary clinics via phone, email, and virtual meetings.
  • Understand customer needs and pain points to recommend suitable products or services.
  • Distribute sales and marketing materials in coordination with marketing and outside sales.
  • Identify opportunities to cross-sell or upsell additional products or services to existing customers.
  • Maintain a sales pipeline in the CRM system to meet funnel KPIs.
  • Support outside sales by managing customer inquiries, enhancing client relationships, and driving clinic interest to generate high potential leads for the sales team.
  • Work closely with marketing teams to align messaging and promotional efforts with customer needs.
  • Execute marketing campaigns, special offers, and promotions to generate interest and sales.
  • Maintain accurate records of customer interactions, sales progress, contact and clinic information.
  • Develop and execute strategies to increase customer lifetime value and reduce churn.
  • Utilize various lead generation sources to identify and qualify potential customers.
  • Use outbound channels to initiate contact with leads and assess their needs and buying potential.
  • Nurture leads through follow-up communication and convert them into sales opportunities.
  • Maintain accurate records of lead interactions and progression in the CRM system.
  • Comply with privacy policy and ensure ethical and legal sales practices.
  • Ensure all customer interactions reflect the highest level of professionalism and customer-centricity.
  • Resolve customer complaints or issues promptly and effectively.
  • Continuously seek ways to enhance the customer experience and build long-term relationships
  • Must be able to effectively communicate with other departments and function within a team environment.
  • Regular attendance is required
  • Perform other assigned duties as may be required within meeting company objectives


Minimum Requirements:

  • Goal-oriented with a passion for inside sales, seeks out feedback and thrives in a culture of accountability.
  • Core skills of customer service orientation, initiative, planning and follow up, work management, and judgment/problem solving.
  • Able to be on telephone or other virtual platforms for a full working day and speak clearly and effectively to all assigned customers.
  • The ability to develop strong professional relationships in a dynamic and challenging environment.
  • Demonstrated digital acumen and proficiency in CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a cross functional team.
  • Excellent interpersonal and communication skills.

Education and Experience:

  • Bachelor's degree with minimum of 0-3 years of relevant experience; OR an Associate's degree with four years of relevant experience; OR Six years of relevant experience with a high school diploma or equivalent.
  • Experience in Veterinary or Human Health Sciences preferred.


Supervisory Responsibilities: None.

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