Epic General Ledger Business Analyst

1 month ago

Shaker Heights, United States Strategic Systems Inc Full time

The position is visible to the hospital's business service lines and serves as a liaison between IT and those groups. This position also functions as a team member responsible for providing application(s) configuration support to enhance department's operational efficiencies/ workflow needs.


Essential Functions

  • Supports major enterprise applications and others as assigned.
  • Leads design of business workflow in conjunction with the business units and provides guidance to Application Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
  • Leads needs assessment, software design, implementation, support, and reporting.
  • Leads unit and integrated testing of the software to ensure that the design objectives are met.
  • Identifies complex testing scenarios, develops test scripts, and validates testing results.
  • Maintains high degree of understanding of departments’ business processes.
  • Owns specific functionality and processes; responsible for all configuration, testing, and communication regarding this functionality/process.
  • Troubleshoots application issues, without assistance, to resolution.
  • Troubleshoots system hardware, as needed.
  • Partners with end users to understand workflow and business processes.
  • Oversees system security for assigned applications.
  • Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities.
  • Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations.
  • Mentors Application Analysts.
  • Produces and maintains custom reports; maintains knowledge and experience with industry standard report writers such as Crystal Reports.
  • Reviews and approves end-user training materials and participates in training efforts.
  • Guides other team members to ensure high documentation standards.
  • Leads escalation of issues with appropriate resources.
  • Develops policies and procedures in collaboration with the business unit, other team members, and IT management team.
  • Independently manages components of application upgrades, testing, troubleshooting, and support efforts.
  • Supports/troubleshoots inbound/outbound interfaces as appropriate.
  • Creates reports as needed and works problem tickets.
  • Evaluates and maintains appropriate system documentation.
  • Collaborates with other application and clinical analysts to ensure system integrations.
  • Serves as primary customer contact for on and off hours application support (rotating schedule).
  • Participates in change management activities to support successful system deployments and enhancements.
  • Utilizes and maintains appropriate change control procedures and standards.
  • Creates reports, dashboards, and other analytical tools to support customer base.
  • Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
  • Leads the design of business workflow in conjunction with the business departments; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
  • Assists with data collection from business subject matter experts, to facilitate design which will represent an improved business workflow.

Qualifications


  • 3+ years Experience supporting applications Required
  • Experience in a healthcare setting is highly desired Preferred
  • Ideal candidate will have experience building Hospital Billing and Professional Billing general ledgers in Epic and will be familiar with working with Accounting and Finance teams.
  • Experience working with business applications such as: Patient Scheduling systems Hospital or Physician Revenue Cycle systems Data Warehousing SQL Server/SSIS Enterprise Scanning and workflow management Applications Bed Management Applications Finance Applications Required


Knowledge, Skills, & Abilities


  • Excellent written and verbal communication skills are. Required
  • Ability to work in a team environment. Required
  • Ability to function independently in a fast-paced environment. Required
  • Ability to work with all levels of the organization. Required
  • Knowledge of MS Office. Required
  • Project management experience/skills. Preferred
  • Business workflow redesign experience. Preferred
  • Knowledge and experience with SQL based applications. Required
  • Knowledge of LAN, DNS, and networking. Required
  • Ability to work with servers and apply software upgrades. Required
  • Knowledge of disaster recovery and backup procedures. Required
  • Knowledge and experience with HL7 Interfaces. Required
  • Knowledge of ITIL standards. Preferred

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