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Application Support Analyst

3 months ago

Louisville, United States UW Solutions Full time

Purpose: The Application Support Analyst will be responsible for providing technical support for software applications used by the organization. This position requires a strong understanding of software applications, as well as analytical and problem-solving skills to ensure that the software is working efficiently and effectively. This position reports to the Information Technology Manager and interacts with all levels of the organization.


Responsibilities:

  • Provide technical support to end-users via phone, email, or in person (Kinetic, DocStar,QuckShip)
  • Document and track issues and resolutions in a ticketing system
  • Update/maintain SOPs, Contracts, Inventories within SDP
  • Collaborate with IT Team to resolve complex issues
  • Conduct training sessions for end-users to educate them on the proper use of software applications, Kinetic, Knowbe4/outlook, among others
  • Work with Vendors for support in event of service outage
  • Work to develop, maintain, and support IT and Business processes as it pertains to supported applications
  • Maintain and support O365 and other software licensing
  • Maintain and support hardware procurement processes and financial reports
  • Design and maintain business reports in SDP
  • Participate in ad-hoc or special projects as needed
  • Other duties as assigned


Required Skills & Abilities:

  • Strong project management and coordination skills.
  • Excellent written and verbal communication skills
  • Excellent comprehension
  • Ability to be in the office as appropriate
  • Ability to read & write English proficiently


Education & Experience:

  • High School Diploma
  • Business acumen
  • Technology acumen
  • Intermediate knowledge of diverse business and software platforms
  • Physical Requirements & Travel:

Ability to sit for extended periods of time and work with a computer using hands and fingers to type

Ability to stand for extended periods of time to deliver training sessions

Ability to lift/move up to 15lbs for office equipment

Primary work is located in an office environment with frequent trips to production floor and exposure to high levels of noise (PPE required)

Travel 10-15% for visits to other office locations in USA or abroad as needed, and tradeshows etc.


At UW Solutions, it’s the people that make our mission, vision, and values possible. And we invest in them by offering exceptional benefits like:

  • Competitive salary
  • Profit sharing plan (2% of annual salary)
  • 401(k) plan
  • Company 401(k) matching contributions (50% of first 6% contribution matched)
  • Employee Assistance Program (EAP)
  • Tuition assistance
  • Medical, prescription, dental & vision insurance
  • Vacation time & paid holidays
  • Short and long-term disability insurance
  • Health & wellness program
  • Flexible schedule


  1. EEO Statement

UW Solutions is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

No attempt has been made to list every duty of this role. The above is only a guide. Other duties may be assigned as deemed necessary.

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.