See more Collapse

Service Desk

1 month ago

Rosedale, United States RMS Omega Technologies Full time

About RMS Omega:

At RMS Omega Technologies, we’re passionate about improving outcomes through strategic technology solutions. We are a leading systems integrator of advanced tracking and automated data collection solutions utilizing RFID, mobile data collection, barcode printing, scanning, and wireless RF networking. If these types of technologies excite you, we would love for you to join our team.


Job Description:

In this key role, the Service Desk and Support Technician is responsible for effectively resolving and troubleshooting customer problems related to advanced tracking and automated data collection technologies. The Technician must be capable of effectively communicating with clients and identifying and resolving technical issues. They will also work on customer device configurations and deployment activities.


The Service Desk & Support Technician will report to and be assigned tasks by the Service Desk & Support Manager, working closely with all Technical Service team members. To meet these demands, the Service Desk & Support Technician must be able to:

  • Test and assess issues related to advanced tracking and automated data collection hardware, including operating systems such as Android and Windows
  • Document user requests and update client trouble tickets with issue status
  • Have knowledge of relevant industry standards for advanced tracking and automated data collection solutions
  • Understand service management best practices
  • Effectively communicate with non-technical customers, including the ability to be influential and persuasive with stakeholders
  • Manage time effectively and make informed decisions while working through resolutions
  • Ensure that all processes are thoroughly documented, consistently audited, and regularly improved
  • Understand logistical support requirements for warehouse operations that support the Service Support functions – product receiving and shipping, tracking, parcel, etc.
  • Complete the timely configuration and deployment of customer devices


Requirements:

  • 3+ years of experience in a technical support role
  • 3+ years of experience in customer-facing roles
  • Strong technical background in advanced tracking and automated data collection solutions utilizing RFID, mobile data collection, barcode printing, scanning, and wireless RF networking
  • Experience interacting and communicating with customers and business stakeholders
  • Presentation and written communication skills; high degree of comfort with technical and business audiences
  • Progressive analytical and troubleshooting skills
  • Highly self-motivated and directed, with keen attention to detail
  • Proven analytical and creative problem-solving abilities
  • Able to prioritize and execute tasks in a high-pressure environment
  • Ability to work in a team-oriented, collaborative environment
  • Willing to be mobile and travel to client locations as needed. Estimated 10% travel requirement.


Education:

  • Bachelor’s degree; certifications, and/or equivalent years of experience
  • Familiarity with industry compliance and security standards such as PCI DSS, SOC-1&2, ISO 27001, HIPAA, FDA, etc.
  • Vendor and industry certifications are highly desired


Compensation & Benefits:

RMS Omega Technologies offers prospective employees a salary commensurate with experience and a comprehensive benefits package, including medical, dental, vision, long and short-term disability coverage, life insurance and 401k.


If you want to help organizations large and small, design, deploy, manage, and service RFID, barcode, data collection, wireless, mobility, and location technology, you’ve come to the right place. To apply, please submit your resume, cover letter, and salary requirements. 

We have other current jobs related to this field that you can find below

  • Service Desk

    1 month ago

    Rosedale, United States RMS Omega Technologies Full time

    About RMS Omega:At RMS Omega Technologies, we're passionate about improving outcomes through strategic technology solutions. We are a leading systems integrator of advanced tracking and automated data collection solutions utilizing RFID, mobile data collection, barcode printing, scanning, and wireless RF networking. If these types of technologies excite...

  • Service Desk Overnight

    2 months ago

    Rosedale, United States Planet Fitness Full time

    Job DetailsJob Location 109 Golden Ring - Baltimore, MD Position Type Part Time Salary Range $13.25 - $14.25 Hourly Job Shift Overnight Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and...

  • Administrative Assistant-Front Desk

    2 months ago

    Rosedale, United States Thrive Behavioral Health LLC Full time

    Job Details Job Location Rosedale Office - Rosedale, MD Position Type Full Time   It is anticipated that the Administrative Assistant/Front Desk in this role will work 4 days out of the Rosedale office and Wednesdays from our Bel Air office. SUMMARY The role of the Administrative Assistant at Thrive Behavioral Health is to serve as a point of contract for...

  • Administrative Assistant-Front Desk

    3 weeks ago

    Rosedale, United States Thrive Behavioral Health LLC Full time

    Job Details Job Location Rosedale Office - Rosedale, MD Position Type Full Time   It is anticipated that the Administrative Assistant/Front Desk in this role will work 4 days out of the Rosedale office and Wednesdays from our Bel Air office. SUMMARY The role of the Administrative Assistant at Thrive Behavioral Health is to serve as a point of contract...

  • Patient Service Specialist

    1 day ago

    Rosedale, United States NovaCare Rehabilitation Full time

    Overview: When patients enter our center in Baltimore, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...

  • Front Desk Secretary

    2 months ago

    Rosedale, United States Gregory Spektor and Associates Full time

    Job DescriptionJob DescriptionLocation: Rosedale, New YorkFirm Specialization: Personal Injury Law (Trip and Fall, Construction Accidents, Motor Vehicle Accidents)About the Firm:We are a dedicated personal injury law firm in Rosedale, New York, specializing in trip and fall cases, construction accidents, and motor vehicle accidents. Our mission is to provide...

  • Telephone Service Rep

    3 weeks ago

    Rosedale, United States Medstar Full time

    General Summary of Position Thetelecommunications team at MedStar Franklin Square Medical Center has a Per Diem (PRN) opening for aTelephone Service Rep, which is the first point of contact for callers and willprovide general information. This department is open 24/7 and the idealcandidate will have open availability to fill in on any shift as needed for...

  • Customer Service Coordinator

    1 week ago

    Rosedale, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    Job DescriptionJob DescriptionThe Customer Service Coordinator works with customers to find what they need, answer questions, creates solutions and ensures a smooth and quick sales process via face-to-face, calls, email and fax customer interactions. Handles customer issues including warranties and returns. Helps the branch build its sales by helping to...

  • Guest Service Agent- Brookville Hotel JFK

    1 month ago

    Rosedale, United States M&R Hotel Management Full time

    Guest Service AgentSUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. Check guests in...

  • Guest Service Agent- Brookville Hotel JFK

    2 weeks ago

    Rosedale, United States M&R Hotel Management Full time

    Guest Service AgentSUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. Check guests in...

  • Telephone Service Rep

    4 weeks ago

    Rosedale, United States Medstar Full time

    General Summary of Position The\rtelecommunications team at MedStar Franklin Square Medical Center has a Per Diem (PRN) opening for a\rTelephone Service Rep, which is the first point of contact for callers and will\rprovide general information. This department is open 24/7 and the ideal\rcandidate will have open availability to fill in on any shift as needed...

  • Telephone Service Rep

    2 months ago

    Rosedale, United States Medstar Full time

    General Summary of Position Thetelecommunications team at MedStar Franklin Square Medical Center has a Per Diem (PRN) opening for aTelephone Service Rep, which is the first point of contact for callers and willprovide general information. This department is open 24/7 and the idealcandidate will have open availability to fill in on any shift as needed for...

  • Cyber Software Engineer Staff

    3 weeks ago

    Rosedale, United States Lockheed Martin Corporation Full time

    Job ID: 664411BR Date posted: Jul. 10, 2024 Program: OL Description:This position may be eligible for a $25K sign on bonus for external hires! What We're Doing: Lockheed Martin, Cyber & Intelligence invites you to step up to one of today's most daunting challenges: the use of advanced electronics to undermine our way of life. As a cyber security professional...

  • Cyber Software Engineer Staff

    2 months ago

    Rosedale, United States Lockheed Martin Corporation Full time

    Job ID: 664411BR Date posted: Apr. 10, 2024 Program: OL Description:This position may be eligible for a $25K sign on bonus for external hires! What We're Doing: Lockheed Martin, Cyber & Intelligence invites you to step up to one of today's most daunting challenges: the use of advanced electronics to undermine our way of life. As a cyber security professional...