Service Desk Overnight

7 months ago

Rosedale, United States Planet Fitness Full time
Job Details

Job Location
109 Golden Ring - Baltimore, MD

Position Type
Part Time

Salary Range
$13.25 - $14.25 Hourly

Job Shift
Overnight

Job Category
Customer Service

Description

Company & Benefits

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it) We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:

  • Positive and professional environment where our brand promise is "Judgement Free Zone"
  • Growth Opportunities: over 90% of our management team started as an entry level team member
  • Competitive pay
  • 401K Retirement Fund (Annual discretionary employer match up to 6%)
  • Regular involvement in community outreach events
  • Free employee Black Card Membership
Job Description Summary

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.

Essential Job Functions
  • Greet all members and guests upon arrival and say goodbye upon departure;
  • Monitor club access to both members and non-members;
  • Answer questions and handle member and guest complaints;
  • Answer phone calls and provide information to prospects;
  • Give tours to prospective members;
  • Sell memberships, write agreements, and enter new members into database;
  • Operate Point-of-Sale system and collect balances on past due accounts;
  • Organize and maintain customer service front desk;
  • Schedule appointments for fitness training sessions;
  • Complete the Club Walk-Around every 20 minutes and complete checklists;
  • Answer questions and give guidance to new employees;
  • Perform beginning of shift and end of shift procedures;
  • Perform club housekeeping including, but not limited to:
    • Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
    • Dusting where and when necessary including vents;
    • Wiping tile, walls, and doors;
    • Vacuuming and mopping floors;
    • Replenishing toilet paper and soap;
    • Emptying trash cans; and,
    • Maintaining organization of cleaning closet.
  • Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
  • Perform all other duties as assigned or required.


Education & Experience
  • High School Diploma or G.E.D. preferred;
  • Previous customer service and/or sales experience preferred;
  • Previous cleaning/maintenance experience preferred; and,
  • Basic computer literacy.
Skills and Abilities
  • Excellent phone, communication, and interpersonal skills;
  • Understand and be able to communicate the Judgment Free Zone concept;
  • Accuracy with numbers;
  • Ability to follow directions;
  • Ability to work well independently and with others;
  • Positive attitude and willingness to help others;
  • Ability to maintain composure in difficult situations; and,
  • Ability to recognize and learn from mistakes.
Physical Environment & Requirements
  • Primarily indoor environment with normal exposure to light, sound, heat, and cold;
  • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
  • Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
  • Must be able to operate equipment such as vacuums and floor scrubbers;
  • Exposure to standard cleaning fluids and chemicals;
  • Must be able to recognize, identify, and judge behavior within environment; and,
  • Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

  • Guest Service Agent- Brookville Hotel JFK

    5 months ago

    Rosedale, United States M&R Hotel Management Full time

    Guest Service AgentSUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. Check guests in...

  • Rosedale MD Travel Nurse Position with Competitive Pay

    4 weeks ago

    Rosedale, Maryland, United States CrossMed Healthcare Staffing Full time

    Seeking a skilled travel nurse for a 13-week assignment in Rosedale, MD. This opportunity offers a competitive weekly pay rate of $1465.56 - $1540.08, providing a stable income while working as an overnight shift traveler.About the Job:Assignment Details: 13 weeks, Overnight Shift, 36 hours per week, 2 job openingsLocation: Rosedale, MDWe're dedicated to...

  • Medical Travel Professional

    4 weeks ago

    Rosedale, Maryland, United States CrossMed Healthcare Staffing Full time

    Overview: At CrossMed Healthcare Staffing, we aim to deliver exceptional healthcare services. We are currently seeking a skilled Medical Travel Professional to join our team.Estimated Salary Range: $1062.00 - $1116.00 per week, based on location and experience in Rosedale, MD.Job Responsibilities:Gross weekly pay is competitive, ranging from $1062.00 to...

  • IT Support Specialist

    4 weeks ago

    Rosedale, United States GTT, LLC Full time

    About the OpportunityWe are seeking an experienced Technical Support Specialist to join our team on a 4-month contract basis. The selected candidate will be responsible for providing timely and effective support to employees' technical needs, ensuring smooth operations of our systems.Key Responsibilities:Troubleshooting and Support: Diagnose and resolve a...

  • Room Attendant- Brookville Hotel JFK

    1 month ago

    Rosedale, United States M&R Hotel Management Full time

    Room Attendant at Brookville Hotel JFK Location: Brookville Hotel @ JFK NEW YORK CITY 154-71 Brookville Boulevard | Rosedale, NY 11422 Pay Rate: $16/hr SUMMARY: Responsible for the cleanliness, arrangement and supply of all guest rooms in an assigned section. RESPONSIBILITIES: Provide the highest quality of service to the customer at all times. Ensure...

  • EMT

    2 months ago

    Rosedale, United States Procare Ambulance of Maryland, Inc. Full time

    *Description:* Join Procare’s Dedicated Ambulance Teams and enjoy predictable transport volume, predictable service area, relationship building with same facility client, facility policy and process consistency, and regularly scheduled partner(s) and ambulance. Join an innovative and thoughtful company who has been providing EMS services since 2005!_*You...