Client Experience Associate

12 hours ago


Round Rock, United States PaulHood Full time

***WE HAVE OPENINGS IN MULTIPLE LOCATIONS HEADING INTO THE TAX SEASON***

-Round Rock, TX

-Muskogee, OK

-Bartlesville, OK

-Kansas City, MO

-Sedalia, MO

-Mexico, MO


About the Role:


At PaulHood we are about more than just your taxes. We are a modern, proactive, and personalized CPA firm leveraging technology and decentralized processes to deliver a high-quality client experience on a much bigger scale. At PaulHood, we understand that financial success isn’t about a one-size-fits-all solution. As a CX Associate, you are a crucial member of the client interaction process living and breathing our “client-focused” value every day. We are seeking a motivated, high-integrity CX Associate team member to assist us during our peak time (January-April). The CX Associate would help with client engagement, communications support, scanning documents, and delivering documents to the client with a smile.


What You Will Bring, Do, and Own:


-You serve as a client advocate, being adaptable, ready to learn new processes, having empathy for clients, and taking responsibility to ensure all tasks are completed and customers have a great experience with PaulHood to boost client retention and growth.

-You perform document preparation, scanning and other administrative duties to ensure positive client interactions and operations throughout PaulHood.

-You serve as a point of contact for client communication including phone and office support, greeting clients, and determining their specific needs.

-You enter accurate client data utilizing our software, tools, and technology to ensure a smooth flow of information and project coordination for clients and staff.


Who You Are:


-You are organized, task-oriented, and obsessed with fully completing the to-dos. • You speak clearly and confidently with clients and staff.

-You are adaptable and can keep your cool in a high-paced and at times stressful work environment.

-You know the Microsoft Office suite and can quickly learn new software and technology.

-You have street smarts and know when information is confidential

-You are punctual and on time for work and/or work-related events


Experience and Education You Will Need:


-High school diploma or equivalent

-One year or more of customer service experience preferred

-Experience with client relationship management software or project management software is strongly preferred.

-Data entry or call center experience preferred


What You Will Get:


-You will enjoy a great work environment knowing you did a good job at the end of every day by helping clients and staff. On occasion, high-performing seasonal staff are hired into permanent roles after tax season


EEO and Diversity Statement PaulHood is an equal opportunity employer. We recruit, employ, compensate, develop, and promote without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state, and local laws. If you need reasonable accommodation in the application or interview process, please tell us.


At PaulHood, we champion a vibrant workplace culture that thrives on diversity and does not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through the diversity of individuals, who are driven by a passion for creating an inclusive space for all. Believing a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices, PaulHood will continue to champion a workplace culture that prizes diversity and inclusivity.


  • Sales Associate

    1 month ago


    Round Rock, Texas, United States Knitwell Group Full time

    Job DescriptionAbout UsAt Knitwell Group, we're committed to empowering women to lead the lives they love. Our effortlessly polished styles are thoughtfully designed to go anywhere-from the office to special occasions (and everywhere in between). Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand...


  • round rock, United States PaulHood Full time

    ***WE HAVE OPENINGS IN MULTIPLE LOCATIONS HEADING INTO THE TAX SEASON***-Round Rock, TX-Muskogee, OK-Bartlesville, OK-Kansas City, MO-Sedalia, MO-Mexico, MOAbout the Role:At PaulHood we are about more than just your taxes. We are a modern, proactive, and personalized CPA firm leveraging technology and decentralized processes to deliver a high-quality client...

  • Sales Associate

    2 weeks ago


    Round Rock, Texas, United States BoxLunch & Hot Topic Full time

    About UsBoxLunch is a leading retailer of pop culture merchandise, and we're looking for a Sales Associate to join our team at the Houston Galleria location. As a Sales Associate, you'll be a key part of our success by providing exceptional customer service, ensuring that our customers have an amazing shopping experience, and helping to drive sales through...

  • Sales Associate

    4 weeks ago


    Round Rock, Texas, United States Chico's FAS Full time

    Job Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting a customer and product-focused sales culture, and maintaining a great store experience.Key Responsibilities:Meet company sales goals by...

  • Sales Associate

    4 weeks ago


    Round Rock, Texas, United States Boot Barn Full time

    Key Responsibilities:• Deliver exceptional customer service to all Boot Barn customers.• Develop and maintain strong selling and service skills, product knowledge, and visual presentation abilities.• Meet personal sales goals and contribute to team success.About the Role:As a Sales Associate at Boot Barn, you will be an integral part of our team,...

  • Nike Retail Associate

    4 weeks ago


    Round Rock, Texas, United States NIKE Full time

    Unlock Your Potential as a Nike Retail AssociateAs a Nike Retail Associate, you will be the face of our brand, providing exceptional customer service and creating memorable experiences for our customers. You will work in a fast-paced environment, utilizing your knowledge of Nike products and services to guide customers in making informed purchasing...

  • Sales Associate

    2 months ago


    Round Rock, United States Knitwell Group Full time

    About us LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just...

  • Sales Associate

    3 weeks ago


    Round Rock, United States Knitwell Group Full time

    About us Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to...

  • Sales Associate

    2 months ago


    Round Rock, United States Knitwell Group Full time

    About usAnn Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to...

  • Associate Attorney

    4 weeks ago


    Round Rock, Texas, United States Zwicker & Associates, P.C. Full time

    Job DescriptionZwicker & Associates, P.C. is a national creditor rights law firm seeking a highly motivated and organized Associate Attorney to join our team in Round Rock, TX.The ideal candidate will have a strong foundation in civil procedure, debt collection, and litigation/trial experience. They will be responsible for drafting, reviewing, and filing...


  • Round Rock, Texas, United States Knitwell Group Full time

    About Our CompanyAt Knitwell Group, we are committed to providing exceptional customer service and creating a welcoming environment for our clients. Our team embodies the spirit of American women, and we strive to empower our employees to reach their full potential.Job OverviewWe are seeking a highly motivated and results-driven Sales Associate...


  • Little Rock, Arkansas, United States Stephens Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Client Service Associate to join our team at Stephens. The successful candidate will be responsible for providing exceptional client service, managing client relationships, and performing various administrative tasks.Key ResponsibilitiesOpen new accounts, obtain required information, and verify...


  • Round Rock, United States CityVet Full time

    Happy people. Healthy pets. At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in a fun, people-first...

  • Sales Associate

    4 weeks ago


    Round Rock, Texas, United States Chico's Full time

    Job SummaryThe Sales Associate is a key member of our team, responsible for delivering exceptional customer service and driving sales growth. As a Sales Associate, you will be the face of our brand, working closely with customers to understand their needs and preferences, and providing personalized recommendations to meet their fashion needs.Key...


  • Round Rock, United States Animal Care Clinic Full time

    Description Position at Animal Care Clinic Animal Care Clinic is looking for a part-time Customer Service Representative to join their team!Our Client Service Representatives provide our hospital's first and last impressions and are instrumental in managing client requests and appointment flow. We emphasize excellent customer service and are looking for a...


  • Round Rock, Texas, United States Animal Care Clinic Full time

    Job Summary:At Animal Care Clinic, we are seeking a highly skilled Veterinary Client Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Handle customer inquiries in a...

  • Associate Veterinarian

    4 months ago


    Round Rock, United States Firehouse Animal Health Center Round Rock Full time

    Description Position at Firehouse Animal Health Center Round Rock Associate Veterinarian Join us at Firehouse Animal Health Centers, where 100 little things make a BIG difference! We are looking for a passionate Associate Veterinarian with a deep appreciation and commitment to veterinary medicine to join our team in Round Rock, TX, a suburb of Austin. ...


  • Round Rock, United States HealthEcareers - Client Full time

    Baylor Scott & White Health is seeking a Registered Nurse (RN) Wound Care for a nursing job in Round Rock, Texas.Job Description & RequirementsSpecialty: Wound CareDiscipline: RNDuration: Ongoing40 hours per weekShift: 8 hours, daysEmployment Type: StaffFacility: Baylor Scott & White Health - Greater Austin AreaTeaching Hospital and Magnet...


  • Round Rock, United States HealthEcareers - Client Full time

    Baylor Scott & White Health is seeking a Registered Nurse (RN) Cardiac Cath Lab Supervisor for a nursing job in Round Rock, Texas.Job Description & RequirementsSpecialty: Cardiac Cath LabDiscipline: RNDuration: Ongoing40 hours per weekShift: 8 hours, daysEmployment Type: StaffJob SummaryYou oversee nursing staff and unit operations in the Catheter Lab. Your...


  • Round Rock, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy North Round Rock, 201 University Oaks Blvd, Ste 1240, Round Rock, TX 78665 Do you have a passion for helping others? At the Massage Envy North Round Rock franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an...