Client Experience Advocate
3 weeks ago
Nytech Heating and Cooling is a growing company that prides itself on its commitment to excellence. We believe in creating a positive work environment where employees can grow professionally and personally. As a member of our team, you will have access to competitive compensation, comprehensive benefits, and opportunities for professional development.
Job Summary
We are seeking an experienced Customer Service Representative to join our team. The ideal candidate will have a proven track record of delivering exceptional customer service, with a focus on building strong relationships and resolving complex issues. If you are passionate about providing outstanding customer experiences and thrive in a fast-paced environment, we encourage you to apply.
Responsibilities and Requirements
* Provide exceptional customer service via phone, email, and chat* Resolve client complaints and concerns in a timely and professional manner* Make outbound calls to promote seasonal services* Collaborate with internal teams to ensure seamless client experiences* Meet or exceed performance targets and Key Performance Indicators (KPIs)
Requirements
* High school diploma or equivalent* Previous experience in customer service, preferably in the HVAC or home services industry* Strong communication and interpersonal skills* Excellent organizational and time management abilities* Ability to work in a fast-paced environment and adapt to changing priorities* Familiarity with Service Titan software is a plus* Salary: $50,000 - $65,000 per annum, depending on experience.
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