Title Company Operations Supervisor and Closer

JOB TITLE: Title Company Operations Supervisor and Closer

REPORTS TO: President

Location: Greater Nashville Title Brentwood Office, 130 Wilson Pike Circle, Brentwood, Tennessee 37027

Compensation and Benefits:

• Competitive pay and commission on deals originated by the candidate, year-end bonuses based on performance.
• 401(k) plan with company match.
• Generous PTO plan.

Description:

We are seeking a highly professional and detail-oriented Operation Supervisor to join our family-owned and operated real estate title company, Greater Nashville Title. The ideal candidate will have at least 2 years of real estate title experience, people-management experience, and experience with all aspects of the title and closing process. The candidate must also possess strong leadership and communication skills. This role involves managing day-to-day operations, including supervising/leading staff, handling title issues, reviewing documents and transactions for accuracy, and serving our clients' various needs. We offer competitive pay, bonus opportunities, commission, and a supportive work environment that prioritizes work/life balance. We would love to hear from you if you are a servant leader, committed to continuous learning, and eager to contribute to our company's growth.

Our business philosophy is rooted in stewardship principles. We believe it is our duty to be responsible stewards of our clients and their transactions. We are committed to continuous growth and learning in our roles in the company. For those in leadership positions, supporting our teams in advancing their professional development is essential.

Key Responsibilities:

• Oversee Daily Operations: Supervise the business's day-to-day operations, ensuring all processes run smoothly and efficiently. This includes coordinating with employees, setting team performance goals aligned with company objectives, and implementing strategies to enhance productivity and client satisfaction.
• Title Issue Management and Document Drafting: Handle a wide array of title issues that arise during real estate transactions. Address title issues and draft curative documents for the attorneys in compliance with Tennessee and Kentucky title standards and best practices.
• Reviewing Closing Files: Thoroughly review all closing files for accuracy and completeness. Ensure all necessary documents are present, properly executed, and comply with regulatory requirements to facilitate seamless closings.
• Client Transaction Support: Provide comprehensive support to clients within and outside transactions, including guidance on title issues or closing requirements, and general guidance to help clients navigate real estate transactions.
• Staff Title, Escrow, and Processing Support: Act as the primary support resource for the staff, offering guidance on complex title matters, answering questions, helping staff when things get busy, and providing training to enhance their understanding of title curative and best practices.
• Deal Progress Tracking: Monitor the progress of ongoing deals to ensure timely completion of all tasks. Coordinate with staff to address any delays or issues, ensuring that timelines are met and client expectations are exceeded.
• Title Issue Resolution: Track and manage the resolution of title issues, coordinating with relevant parties to clear any encumbrances or defects. Ensure that all title issues are resolved promptly to facilitate smooth transactions.
• Conducting Signing Ceremonies: Conduct closing ceremonies in company offices and remotely. Working with other closers to coordinate the closing schedule when necessary. Other staff or company President shall assist with closings when necessary.
• Staff Meetings and Performance Evaluation: Conduct weekly staff meetings to review progress, discuss challenges, and plan upcoming tasks. Regularly evaluate staff performance, provide constructive feedback, and implement development plans to foster professional growth.
• Community Engagement and Networking: Actively engage with the local community by attending events, participating in networking opportunities, and building relationships with industry professionals. Work diligently to grow a robust book of business by leveraging these connections and promoting the company's services.
• Travel Between Offices and to Closings Outside of the Office: Candidate must be willing to travel between GNT offices as needed each week and to remote closings outside of the offices on occasion. Travel costs will be reimbursed.

Qualifications:

• Title/Escrow/Closing Experience: Must have a minimum of 2 years of experience in real estate title work. More than 2 years of experience is highly preferable, but someone with other real estate industry and management experience may be considered. Experience in the Greater Nashville area or the broader Tennessee market is preferred, as familiarity with local regulations and practices is crucial.
• Management Experience: Demonstrated experience in a management role is essential. The ideal candidate will have a proven track record of successfully leading and managing teams, setting strategic goals, and driving operational efficiency within a legal or real estate context.
• Leadership Skills: Exceptional leadership abilities are required. The candidate should be able to inspire and motivate team members, foster a collaborative work environment, and effectively manage conflict.
• Communication Skills: Excellent oral and written communication skills are crucial. The candidate must be able to convey complex legal concepts clearly and concisely to clients, staff, and other stakeholders. Strong interpersonal skills are also necessary to build and maintain professional relationships.
• Analytical and Problem-Solving Skills: The ability to analyze complex title issues, identify potential risks, and develop effective solutions is vital. The candidate should possess strong problem-solving skills and be adept at handling unexpected challenges with professionalism and efficiency.
• Knowledge of Real Property Title Law: A working knowledge of real property title law is essential. Of course, we don’t expect you to have attorney-level knowledge but rather the ability to understand the nuances of transactions, title searches, and real estate financing. Additional experience in construction and development law is a plus, as it broadens the candidate’s capability to handle various matters and serve a broad array of clients.

Work Environment:

At Greater Nashville Title, we are a family-owned company with a culture of support and collaboration. We prioritize teamwork, respect, and commitment to each other's success. We maintain a positive and upbeat work environment.

We believe that family comes first, and we prioritize a healthy work/life balance. This approach ensures that our employees can achieve our company's objectives while also thriving in their personal lives. We celebrate our successes together, both as a company and as individuals, and we strive to create an atmosphere where everyone feels valued and motivated.

Our work environment is characterized by:

• Team Support: We work collaboratively, offering assistance and sharing knowledge to achieve common goals. Team members are encouraged to pick up the slack and help each other out whenever needed.
• Positive Atmosphere: We maintain a positive and upbeat work environment, celebrating our achievements and fostering a culture of gratitude and appreciation.
• Work/Life Balance: We understand the importance of personal well-being and strive to ensure our employees have the flexibility to balance their professional and personal responsibilities effectively.

Joining Greater Nashville Title means becoming part of a close-knit community where your contributions are recognized, your growth is supported, and your well-being is prioritized.

Growth Opportunities:

GNT has embarked on an aggressive expansion plan, including a rebranding initiative to grow into new markets. We are optimistic about our future and believe there will be significant growth opportunities for high-performing team members.

Application Process:

Submit a resume, cover letter, and references to Steven Disser by emailing [sdisser@gnt.llc](mailto:sdisser@gnt.llc).

Timeline:

We aim to fill this by December 1, 2024.