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Customer Service Representative

3 months ago

Clearwater, United States Insight Global Full time

Must-haves

Some College

Coachable eager to learn and pick up on new skills

Customer service experience that is situational, NOT JUST FOLLOWING A SCRIPT/PROMPT

Experience relating to billing, debits & credits, AP, AR, purchasing, logistics, invoicing, collections, or inventory

Hardworking with an outgoing personality

Ability to be a problem solver and aptitude to be forward-thinking

At least 1 year of work experience in a customer service oriented role

Strong organizational skills

Ability to multi-task and escalate issues appropriately

Strong typing skills: 35 wpm

Strong computer skills

Plusses

Supply chain or logistics experience

SAP experience

Inventory experience

Day-to-Day

  • Insight Global is looking for a customer service representative to work in Clearwater, FL. This person will work 2 days onsite (Monday and Tuesday). This person will be responsible for handling customer emails for any after sales tasks, for example: returns, shipment errors, missing orders, invoices, credits to vendors, debits to customers, etc. This person must have strong attention to detail in order to handles escalated issues properly and document claims appropriately while following external vendor processes appropriately. They will work hand in hand with other teams such as claims, sales, and purchasing.