Manager HUB Pharmacy Operations

2 months ago

Pittsburgh, United States Blink Health Full time

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

As the Manager of Hub Pharmacy Operations, you will provide leadership driving operational excellence across large, high-performing teams of Specialists and Leads. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us

Responsibilities:

  • Lead, mentor, and empower a team of supervisors and their teams of Insurance Verification and Patient Outreach Specialists, to ensure the delivery of top-tier care for our patients and clients.
  • Provide oversight to team leads, ensuring effective resource management that consistently meets or exceeds SLAs; working cross-functionally with other operations managers to lend or provide support when necessary.
  • Empower team leads to effectively coordinate and monitor workload distribution and productivity within their teams, ensuring efficient operations and that performance metrics are consistently met.
  • Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals.
  • Identify operational challenges and implement innovative, data-driven solutions to optimize team performance and productivity.
  • Identify opportunities to optimize operational processes to maximize labor and operational efficiencies.
  • Collaborate with senior pharmacy leadership, contributing to strategic operational oversight and long-term success.
  • Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns.
  • Foster continuous growth by developing junior leaders and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.
  • Assist in developing change management plans, coordinate with stakeholders for implementation, and monitor / address resistance to change.

Requirements:

  • 7+ years of leadership experience in a data-driven, high-growth environment, with a proven track record of leading large, cross-functional teams.
  • Bachelor’s degree in business administration or similar field is strongly preferred.
  • Extensive experience in the pharmacy, healthcare, or medical insurance industry, with a deep understanding of the regulatory landscape and operational complexities.
  • Demonstrated success in overseeing large-scale, high-volume operations, driving strategic initiatives, and delivering exceptional results.
  • Strong executive leadership skills with the ability to foster accountability, elevate team performance, and align departmental goals with broader organizational objectives.
  • Expertise in leveraging advanced data analytics and cutting-edge technology to optimize processes, enhance operational efficiency, and drive continuous improvement. Proven track record of managing employees and workflow in a high-volume environment.
  • Exceptional strategic thinking and problem-solving abilities, with a keen eye for detail and accuracy in managing complex, dynamic operations.Strong attention to detail with a high degree of accuracy.
  • Proven ability to navigate and implement large-scale software systems, ensuring seamless integration and adoption across teams.

Location/Hours:

  • Fully onsite role in Robinson Township (Pittsburgh), Monday through Friday with flexible scheduling within our business hours from 8am-10pm EST

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