Data Center Engineer

1 week ago

Vandalia, United States HeartCentrix Solutions Full time

Responsibilities:

  • Design and Implementation: Develop and implement robust IT infrastructure solutions, including servers, networks, and storage systems.
  • Maintenance and Support: Perform regular maintenance and updates to IT systems, troubleshoot and resolve technical issues, and support end-users.
  • Troubleshooting: Resolve complex technical issues escalated from Level 1 and Level 2 support teams, providing expert-level troubleshooting and problem resolution.
  • Security Management: Implement and manage security measures to protect IT infrastructure from cyber threats and ensure compliance with security policies.
  • Customer Interaction: Communicate effectively with clients to understand their technical needs and provide appropriate solutions.
  • Documentation: Create and maintain detailed documentation of IT infrastructure, configurations, and procedures for future reference and audits.
  • Collaboration: Work closely with other IT professionals, including network engineers, system administrators, and security specialists, to ensure seamless integration and operation of IT systems.
  • Project Management: Execute IT infrastructure projects, ensuring timely delivery, budget, and adherence to quality standards.
  • Performance Monitoring: Monitor system performance and implement optimizations to enhance efficiency and reliability.
  • Training and Support: Provide technical guidance and training to junior IT staff and end-users as needed.


Minimum Qualifications - Education & Prior Job Experience

  • Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training.
  • Minimum 3 years of demonstrable hands-on IT work experience supporting and resolving diverse PC desktop software and hardware issues.
  • Must be willing to travel.
  • Must be willing to work varying shifts (Day, Night, Split, or weekends).


Preferred Qualifications - Education & Prior Job Experience

  • Degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or equivalent experience/training.


Will Need the Following:

  • Familiarity with workflow and ITSM tools and ticketing systems.
  • Excellent customer service skills with the ability to interface at all levels of the organization.
  • Excellent verbal and written communication skills.
  • Ability to work independently and perform in a collaborative, team-based environment.


Will Need One or More of the Following:

  • Monitor and manage physical data center access.
  • Review system messages, inspect equipment, and report issues to ensure hardware functionality and minimize downtime.
  • Forecast resource requirements and coordinate with teams to scale data center operations based on evolving needs.
  • Conduct and support audits for compliance and ensure adherence to industry standards.
  • Coordinate with external vendors and service providers for equipment maintenance and upgrades.
  • Troubleshoot and respond to critical failures and emergencies, addressing hardware, network, or software issues and escalating when necessary.
  • Develop and execute disaster recovery and backup plans to protect data and ensure business continuity.
  • Maintain documentation of equipment, incidents, and maintenance activities.
  • Monitor power distribution and cooling systems to maintain optimal environmental conditions.
  • Prepare assets for disposal or relocation as needed.
  • Create and assist with incident tickets, providing technical support and problem resolution in coordination with other IT teams.
  • Familiarity with installing, configuring, and integrating new hardware, including firmware and patch updates.
  • Familiarity with network equipment, including routers, switches, and firewalls.


Language, Communication Skills, & Physical Abilities

  • Ability to effectively communicate verbally and in writing with all organizational levels.
  • Must be able to lift 35 lbs.

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