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Operations Coordinator
2 months ago
Reports To: Chief Operations Officer (COO)
Department: Operations
Location: Montvale, NJ, USA
Job Summary: Operations Coordinator is responsible for overseeing and managing the day-to-day operations of the data entry team. This role ensures efficient processing, maintains high-quality standards, manages team performance, and drives continuous improvement initiatives. The Operations Coordinator will lead a team of supervisors and coordinators, ensuring that all tasks are completed accurately and on time. Additionally, the Operations Coordinator plays a crucial role in the company's Entrepreneurial Operating System (EOS) team, contributing to strategic planning and execution.
Key Responsibilities:
Leadership and Management:
- Lead, manage, and hold the team accountable for performance and productivity.
- Develop and implement plans for team growth, ensuring career paths and opportunities for advancement within the team.
- Oversee succession planning to ensure continuous team growth and leadership development.
- Delegate tasks and responsibilities effectively to ensure efficient workflow and team development.
- Provide mentorship and coaching to team members, fostering a collaborative and high-performance culture.
- Supervise the data entry operations, ensuring efficient processing and high-quality output.
- Monitor and report on team performance, identifying areas for improvement.
- Ensure that all data entry processes comply with regulatory requirements and company standards.
- Implement and oversee quality assurance protocols to maintain data accuracy and integrity.
- Develop and implement efficient data entry processes and procedures.
- Continuously improve processes to enhance accuracy, speed, and efficiency.
- Oversee the training and development of the data entry team to ensure high standards of performance.
- Ensure that submissions received from clients are correct and complete.
- Collaborate with appropriate departments to resolve any issues or discrepancies in client submissions.
- Develop and maintain strong internal relationships to support business objectives.
- Work closely with other departments to ensure seamless integration of workflows and to address any interdepartmental challenges.
- Foster a collaborative environment to ensure the smooth operation of the data entry department within the broader company framework.
- Participate actively in the Entrepreneurial Operating System (EOS) team, contributing to strategic planning and execution.
- Assist in the development and implementation of company-wide initiatives and goals.
- Oversee employee hiring, assessments, and management.
- Conduct regular performance reviews and provide constructive feedback.
- Implement employee development programs to enhance skills and competencies.
- Ensure compliance with all relevant regulatory requirements and internal policies.
- Prepare and present regular reports on department performance to senior management.
- Develop and implement compliance training programs for the data entry team.
Processing Operations Supervisor:
- Team supervision and processing oversight.
- Reporting and internal communication.
- Training oversight.
- Oversee operations and training and development.
- Client relations and process improvement.
- Printing applications and preliminary assessment.
- Ineligibility sorting and record keeping.
- Regulatory knowledge and application processing.
- Supervision of teams and performance monitoring.
- Quality assurance.
- Bachelor's degree in Business Administration, Operations Coordinator, or related field.
- Minimum of 7 years of experience in operations management, preferably in data entry or a related field.
- Proven leadership skills with experience in managing large teams.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Proficiency in MS Office and data entry software.
Preferred Qualifications:
- Experience with process improvement methodologies.
- Knowledge of regulatory requirements related to data entry and processing.
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