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Operations Coordinator

2 months ago

Montvale, United States WOTC.com Full time
Job Title: Operations Coordinator
Reports To: Chief Operations Officer (COO)
Department: Operations
Location: Montvale, NJ, USA
Job Summary: Operations Coordinator is responsible for overseeing and managing the day-to-day operations of the data entry team. This role ensures efficient processing, maintains high-quality standards, manages team performance, and drives continuous improvement initiatives. The Operations Coordinator will lead a team of supervisors and coordinators, ensuring that all tasks are completed accurately and on time. Additionally, the Operations Coordinator plays a crucial role in the company's Entrepreneurial Operating System (EOS) team, contributing to strategic planning and execution.
Key Responsibilities:
Leadership and Management:
  • Lead, manage, and hold the team accountable for performance and productivity.
  • Develop and implement plans for team growth, ensuring career paths and opportunities for advancement within the team.
  • Oversee succession planning to ensure continuous team growth and leadership development.
  • Delegate tasks and responsibilities effectively to ensure efficient workflow and team development.
  • Provide mentorship and coaching to team members, fostering a collaborative and high-performance culture.
Operational Oversight:
  • Supervise the data entry operations, ensuring efficient processing and high-quality output.
  • Monitor and report on team performance, identifying areas for improvement.
  • Ensure that all data entry processes comply with regulatory requirements and company standards.
  • Implement and oversee quality assurance protocols to maintain data accuracy and integrity.
Process Management:
  • Develop and implement efficient data entry processes and procedures.
  • Continuously improve processes to enhance accuracy, speed, and efficiency.
  • Oversee the training and development of the data entry team to ensure high standards of performance.
Client Submissions and Issue Resolution:
  • Ensure that submissions received from clients are correct and complete.
  • Collaborate with appropriate departments to resolve any issues or discrepancies in client submissions.
  • Develop and maintain strong internal relationships to support business objectives.
Cross-Department Collaboration:
  • Work closely with other departments to ensure seamless integration of workflows and to address any interdepartmental challenges.
  • Foster a collaborative environment to ensure the smooth operation of the data entry department within the broader company framework.
  • Participate actively in the Entrepreneurial Operating System (EOS) team, contributing to strategic planning and execution.
  • Assist in the development and implementation of company-wide initiatives and goals.
Employee Management:
  • Oversee employee hiring, assessments, and management.
  • Conduct regular performance reviews and provide constructive feedback.
  • Implement employee development programs to enhance skills and competencies.
Compliance and Reporting:
  • Ensure compliance with all relevant regulatory requirements and internal policies.
  • Prepare and present regular reports on department performance to senior management.
  • Develop and implement compliance training programs for the data entry team.
Roles and Responsibilities of Direct Reports:
Processing Operations Supervisor:
  • Team supervision and processing oversight.
  • Reporting and internal communication.
  • Training oversight.
Solvo (Columbia Offshore) Operations Supervisor:
  • Oversee operations and training and development.
  • Client relations and process improvement.
Application Intake Coordinator:
  • Printing applications and preliminary assessment.
  • Ineligibility sorting and record keeping.
Various Team Leads (NYS WOTC Lead, OOS WOTC Lead, NYS Youth Credit Lead, Solvo Team Leaders):
  • Regulatory knowledge and application processing.
  • Supervision of teams and performance monitoring.
  • Quality assurance.
Qualifications:
  • Bachelor's degree in Business Administration, Operations Coordinator, or related field.
  • Minimum of 7 years of experience in operations management, preferably in data entry or a related field.
  • Proven leadership skills with experience in managing large teams.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet tight deadlines.
  • Proficiency in MS Office and data entry software.

Preferred Qualifications:
  • Experience with process improvement methodologies.
  • Knowledge of regulatory requirements related to data entry and processing.
Experience with the Entrepreneurial Operating System (EOS) or similar business operating systems.

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