![Saicon](https://media.trabajo.org/img/noimg.jpg)
Application Support Specialist
1 month ago
Job Title: Web Application Support Specialist
Duration: 1 month Can Be Extend
Work Location : Washington, DC Hybrid
US citizens only - Public Trust clearance Required
Top Skills :
- One year of experience as a Web Application Support Specialist in a Help Desk context, providing remote technical support.
- Expertise in computer software, hardware, operating systems, and troubleshooting.
- This individual must also be familiar with issue tracking systems, like Jira, to track tickets and tasks.
- Nice to have:
- Structured Query Language (SQL) and Jira Operations
Required Skills and Qualifications:
- Associates Degree or two (2) years’ experience working in Help Desk environment is required.
- Provide first line of support, performing initial incident management and triage.
- Staffed by technical generalists.
- May use FAQ tools and/or knowledge bases to resolve user requests.
- The Help Desk Specialist analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
- These individuals resolve computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems.
- The Help Desk Specialist answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Summary :
- The Application Support Specialists will review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics.
- Applications requiring support include Analytic Business Intelligence tools and Customer Relation Management (CRM) tools, like Pega.
- Works with end-users, stakeholders, and the O&M team daily via phone, email, or chat.
- Attends and supports both internal and external meetings that require the ability to communicate orally and in writing.
- This individual must have the ability to work multiple tickets at one time and adhere to ticket assignment deadlines.
- Occasionally this individual will be required to support testing efforts for large-scale enhancements which are impactful to the applications they support.
- This individual must also be familiar with issue tracking systems, like Jira, to track tickets and tasks.
-
Application Support Specialist
1 month ago
Washington, United States Saicon Full timeJob Title: Web Application Support Specialist Duration: 1 month Can Be Extend Work Location : Washington, DC Hybrid US citizens only - Public Trust clearance RequiredTop Skills : One year of experience as a Web Application Support Specialist in a Help Desk context, providing remote technical support.Expertise in computer software, hardware, operating...
-
Application Support Specialist
7 days ago
Washington, United States Go intellects Inc Full time $70Job DescriptionJob DescriptionBenefits:Competitive salaryJob descriptionShort Description:1-5 years of experience. Subject Matter Expert of a specific (often specialized) application technology with demonstrative ability to convey both technical and functional concepts.Complete Description:The OUC Technology Division is looking for a full-time App. Technical...
-
Web Application Support Specialist
5 days ago
Washington, United States Gridiron IT Solutions LLC Full time $20 - $30Job DescriptionJob DescriptionWeb Application Support SpecialistLocation: Washington, DCWork Type: Hybrid, on-site 1 week per month.Remote Work: YesGridiron IT is seeking a Web Application Support Specialist to support a federal program on a hybrid basis out of Washington, DC.***Must be able to obtain and maintain a federal public trust.DescriptionThe...
-
Web Application Support Specialist
2 months ago
Washington, United States Dunhill Professional Search & Government Solutions Full timeThis position is to support the Department of Justice in Washington, DC!Hybrid - current in office schedule is one week per month.The Application Support Specialist provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms...
-
Web Application Support Specialist
2 months ago
Washington, United States Dunhill Professional Search & Government Solutions Full timeThis position is to support the Department of Justice in Washington, DC!Hybrid - current in office schedule is one week per month.The Application Support Specialist provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms...
-
Application Technical Support Specialist
10 hours ago
Washington, United States Tecknomic LLC Full timeJob DescriptionThis is a part-time (20 hours/week) position with Tecknomic LLC and the project is with the Office of Unified Communication (OUC).This is an onsite role (2 days per week) in a professional environment.Please note, in order to apply for this position, you must be able to provide proof of Covid-19 vaccination at the initial screening stage of...
-
Web Application Support Specialist--Help Desk
1 month ago
Washington, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full timeDuration: 1 - 3 month contract W2 only- with possible extension US Citizen onlyPublic Trust Clearance Required to Start - YesThe Application Support Specialists will review, analyse, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics.Applications requiring support include Analytic...
-
Web Application Support Specialist--Help Desk
1 month ago
Washington, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full timeDuration: 1 - 3 month contract W2 only- with possible extension US Citizen onlyPublic Trust Clearance Required to Start - YesThe Application Support Specialists will review, analyse, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics.Applications requiring support include Analytic...
-
Application Support
4 weeks ago
Washington, United States The Federal National Mortgage Association - Fannie Mae Full timeAs a valued colleague on our team, you will contribute to working directly to build, develop, or design functionality for a product, as well as participate in the ongoing implementation, enhancement, or maintenance of existing products. THE IMPACT YO Application, Support, Specialist, Technical Support, Customer, Product Management, Technology
-
Application Support
4 weeks ago
Washington, United States The Fannie Mae Full timeApplication Support & Customer Success Specialist (Hybrid) Full-time Target Hiring Range (1): 102000 Target Hiring Range (2): 133000 Worker Classification: Hybrid At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of...
-
Washington, United States The Fannie Mae Full timePosition OverviewThe Customer Success and Application Support Specialist role is designed to provide a dynamic work environment where you can contribute to enhancing the user experience for Fannie Mae's innovative products. This full-time hybrid position allows you to balance your professional responsibilities with personal flexibility.Key...
-
IT Applications Specialist
1 week ago
Washington, Washington, D.C., United States Administrative Office of the U.S. Courts Full timePosition Overview: We are seeking an Information Technology Specialist with a focus on Applications Software to contribute to the mission of the Administrative Office of the U.S. Courts. Key Responsibilities: Manage and support various software applications used within the organization. Collaborate with cross-functional teams to enhance application...
-
IT Applications Specialist
3 days ago
Washington, Washington, D.C., United States Administrative Office of the U.S. Courts Full timePosition Overview: We are seeking an Information Technology Specialist with a focus on Applications Software to contribute to the operations of the Administrative Office of the U.S. Courts. Key Responsibilities: Provide technical support and expertise in software applications. Assist in the development and implementation of technology solutions. Collaborate...
-
Port Washington, Wisconsin, United States Ozaukee County Full timeJob OverviewPosition Type: Full-time, Non-exemptCompensation: Starting pay range: $Position SummaryThe Technology Applications and Support Specialist is responsible for delivering comprehensive assistance for all County hardware and software resources, including vendor management and support. This role also extends similar assistance to all County...
-
IT Applications Specialist
1 week ago
Washington, Washington, D.C., United States Administrative Office of the U.S. Courts Full timePosition Overview: We are seeking an Information Technology Specialist with a focus on Applications Software to contribute to the operations of the Administrative Office of the U.S. Courts. Key Responsibilities: Develop and maintain software applications that support court operations. Collaborate with various stakeholders to identify technology needs and...
-
IT Specialist
54 minutes ago
Washington, Washington, D.C., United States Administrative Office of the U.S. Courts Full timeJob Details for Information Technology Specialist (Applications Software)Court Name/Organization: Administrative Office of the U.S. CourtsJob Summary:We are seeking a highly skilled IT Specialist to join our team at the Administrative Office of the U.S. Courts. As an IT Specialist, you will be responsible for designing, developing, and implementing...
-
Clinical Applications Support Specialist
1 week ago
Seattle, Washington, United States Fred Hutchinson Cancer Center Full timePosition Overview:Fred Hutchinson Cancer Center is a distinguished, independent nonprofit organization dedicated to providing exceptional adult cancer treatment and pioneering research in the fields of cancer and infectious diseases. Located in Seattle, Fred Hutch is recognized as the sole National Cancer Institute-designated cancer center in Washington.With...
-
ArcGIS Enterprise Applications Specialist
1 week ago
Washington, United States ASRC Federal Holding Company, LLC Full timeASRC Federal Agile Decision Sciences, LLC is seeking an ArcGIS Enterprise Application Specialist to support our customer on site at the Pentagon (Washington, DC) Plan and implement specific work tasks for database creation and management, application Applications Specialist, GIS, Enterprise, Application, Business Systems, Specialist, Technology
-
Application Support
1 week ago
Washington, United States Fannie Mae Full timeJob Description As a valued colleague on our team, you will contribute to working directly to build, develop, or design functionality for a product, as well as participate in the ongoing implementation, enhancement, or maintenance of existing products.THE IMPACT YOU WILL MAKEThe Application Support & Customer Success Specialist (Hybrid)role will offer you...
-
Washington, United States Fannie Mae Full timeJob Description As a valued colleague on our team, you will contribute to working directly to build, develop, or design functionality for a product, as well as participate in the ongoing implementation, enhancement, or maintenance of existing products. THE IMPACT YOU WILL MAKE The Application Support & Customer Success Specialist (Hybrid) role will offer...