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Clinical Applications Support Specialist

2 months ago

Seattle Washington, United States Fred Hutchinson Cancer Center Full time

Position Overview:


Fred Hutchinson Cancer Center is a distinguished, independent nonprofit organization dedicated to providing exceptional adult cancer treatment and pioneering research in the fields of cancer and infectious diseases.

Located in Seattle, Fred Hutch is recognized as the sole National Cancer Institute-designated cancer center in Washington.


With a proven history of global leadership in areas such as bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccine development, Fred Hutch has established itself as one of the foremost centers for cancer, infectious disease, and biomedical research worldwide.

Fred Hutch operates eight clinical care facilities that offer comprehensive services including medical oncology, infusion therapy, radiation, proton therapy, and related services, alongside partnerships with hospitals across five states.

Our integrated research and clinical care teams work collaboratively to uncover new cures for some of the most challenging diseases and strive to make life beyond cancer a tangible reality.

At Fred Hutch, we uphold values such as collaboration, compassion, determination, excellence, innovation, integrity, and respect. These values are deeply rooted in our commitment to diversity, equity, and inclusion.

Our mission is intrinsically linked to the humanity, dignity, and inherent worth of every employee, patient, community member, and supporter.

We believe that learning from our diverse backgrounds and experiences strengthens our organization. We actively seek individuals who bring unique perspectives and innovative solutions to the table. Fred Hutch is dedicated to becoming an anti-racist organization and is committed to ensuring that all candidates share our dedication to diversity, anti-racism, and inclusion.


The Clinical Applications Support Specialist plays a crucial role in supporting all facets of applications that facilitate clinic operations.

This position will also involve providing technical application support, troubleshooting, managing system changes, and training users.

The individual will assist senior analysts and engineers with testing, process development, and comprehensive system configuration tasks.


Key Responsibilities:
In addition to the duties associated with the Application Analyst I,

• Develops, tests, manages, and secures application access.

• Designs and implements primary technical support processes, including troubleshooting and system change management.

• Establishes, manages, and supports secondary technical support processes.

• Creates and oversees training programs.

• Develops and maintains technical documentation.

• Ensures compliance with all applicable regulatory requirements.

• Designs system configurations.

• Conducts requirements gathering and analysis.

Qualifications:

Required:
• High School Diploma or equivalent

• Minimum of 2 years of IT experience, preferably in a healthcare environment

• Proficient in swiftly resolving IT system issues that disrupt clinical operations.

• Ability to identify and prioritize issues effectively.

• Strong organizational skills to manage multiple responsibilities and demands.

• Initiative and sound judgment in executing responsibilities.

• Ability to meet deadlines for assigned tasks.

• Capability to train others in system usage.

• Ability to foster relationships while maintaining professional boundaries.

• Experience working in a complex, fast-paced healthcare setting.

• Demonstrated interest in enhancing technical capabilities.

• Strong customer service skills.

Preferred:
• BA/BS in a related field.

• Proficiency in MS Visio and Excel.

• Basic working knowledge of Transact SQL.


All finalists are requested to provide a statement describing their commitment and contributions toward advancing diversity, equity, inclusion, and anti-racism in their careers or through their work at Fred Hutch.


Fred Hutchinson Cancer Center offers a comprehensive benefits package designed to enhance employee health, well-being, and financial security.

Benefits include medical/vision, dental, flexible spending accounts, life insurance, disability coverage, retirement plans, family life support, employee assistance programs, onsite health clinics, tuition reimbursement, paid vacation days, paid sick leave, paid holidays, paid parental leave, and partially paid sabbatical leave.


Our Commitment to Diversity:
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are dedicated to fostering a workplace where diverse perspectives and experiences are welcomed and respected.

We do not discriminate based on race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or any other legally protected status.

We are an Affirmative Action employer and encourage individuals with diverse backgrounds to apply, prioritizing referrals of protected veterans.

If you require assistance or a reasonable accommodation during the application or recruitment process due to a disability, please reach out to Human Resources.