Help Desk Technician

7 days ago


Bakersfield, United States Stability Technology Full time

**THIS ROLE REQUIRES 20 WEEKS OF TRAVEL PER YEAR TO COMPANY SITES ACROSS THE UNITED STATES.**


DUTIES:

Examples of key duties are interpreted as being descriptive and not restrictive in nature.

● Respond to help desk requests via ticketing system, telephone, and email

● Ability to remain calm and supportive with users in the midst of a technology "crisis"

● Ability to work with individuals with a range of technological expertise in a courteous and professional manner

● Install, configure, and maintain software, hardware, and related peripherals

● Troubleshoot and resolve hardware, software, printing, phone problems

● Provides level 1&2 support for Windows client software and related programs

● Provides level 1&2 support for Windows server software and policy enforcement

● Software image creation, deployment, and maintenance

● Maintain software inventory and licensing compliance

● Hardware repairs for warranty and out-of-warranty computers, printers, and peripherals

● Maintain hardware asset inventory

● Wireless network oversight and management

● One-to-one and group training

● Other projects/tasks assigned by IT Manager or Director of Operations


REQUIREMENT:

● Working knowledge and experience with computer hardware and software setup, repair and troubleshooting in a Windows 10/11 environment

● Basic understanding of Windows OS and Windows Server

● Basic understanding of Active Directory and Office 365

● Familiarity with MacOS is a plus

● Familiarity with Adobe, Antivirus, Ticketing, Remote Support Tools

● Ability to work and communicate effectively in a team situation

● Excellent written and oral communication skills

● Excellent customer services, time management, interpersonal and organizational skills

● Self-motivated and able to multi-task and effectively prioritize and execute tasks in a fast- paced environment


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