Avaya PBX Systems Administrator
2 months ago
Avaya PBX Systems Administrator
This SME role will be part of the Global Telecom team at Aramark. The right candidate will have a passion for supporting telecommunications, be an SME in Avaya PBX programming, VoIP system integrations, Microsoft Teams, unified communications, E-911 systems and infrastructure cabling. Must be well versed in working with carriers to provision, test and turn up voice services in PBX systems.
Required to develop solutions to improve or address business needs with a focus on minimizing downtime and delivering service excellence to our customers. This technical hands-on position will be responsible for supporting systems across the enterprise, leading cabling infrastructure projects, completing daily tickets for moves/adds/changes and decommissions.
Qualifications
Bachelor’s degree from an accredited college or university, preferably in a technical field (engineering or science) or equivalent work experience.
Minimum of 7+ years of technical experience as an administrator of mid to large scale enterprise phone systems, contact centers and other telecom technologies. Candidate must have advanced skills and training for Avaya systems, VoIP phone systems and contact centers. Experience with Microsoft Teams, IVR and conferencing technologies, a plus.
Must have experience with infrastructure cabling, cabling and floor plan designs and overall cable management. Experience installing and terminating Ethernet Cat6/Cat6E, fiber and voice grade cabling.
Experience with public safety/E-911 regulatory compliance for Kari’s Law and Ray Baum. Intrado or Redsky administration preferred.
Must has extensive knowledge working directly with telecom service providers for carrier orders, provisioning, installation, testing, turn up and troubleshooting carrier network problems. Requires experience with SIP Trunks, PRIs, POTs lines and trunk group configurations.
Experience configuring Session Border controller gateways, a plus.
General knowledge of networking, switching, routing, LAN/WAN protocols & Virtual LANS. Experience with DNS/DHCP/VLANs/QOS/COS and TCP/IP.
Must be proficient with Microsoft Visio, Sharepoint, Excel, Word, PowerPoint and Microsoft O365.
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