Systems Administrator/Apple/Mac/iPads

3 weeks ago


Philadelphia, United States Motion Recruitment Full time

As a Systems Administrator, you will be responsible for the administration, maintenance, and support of our IT systems, with a special emphasis on managing iPads and integrating them into our existing infrastructure. You will ensure that our Apple and Windows environments operate smoothly, securely, and efficiently.

Key Responsibilities:

iPad Management:

Configure, deploy, and maintain iPads, including setting up device management solutions (e.g., Apple Business Manager, Mobile Device Management). Troubleshoot and resolve issues related to iPads, including connectivity, application problems, and user configurations. Develop and implement policies for iPad usage, security, and app management.

Apple Environment Administration:

Administer and support macOS systems, including software installation, updates, and user account management. Manage Apple hardware, including Macs, iPads, and other Apple devices, ensuring they integrate seamlessly with our network and services. Provide technical support and training for users on macOS and iOS platforms.

Windows Environment Administration:

Oversee the management of Windows servers and workstations, including configuration, patch management, and performance monitoring. Troubleshoot and resolve issues related to Windows operating systems and applications. Ensure integration and compatibility between Windows and Apple devices within the network.

System Maintenance and Support:

Monitor and maintain system performance, reliability, and security across both Apple and Windows environments. Implement and manage backups, disaster recovery plans, and data protection strategies. Collaborate with IT teams to plan and execute system upgrades, migrations, and other infrastructure changes.

User Support and Training:

Provide technical support to end-users, including diagnosing and resolving hardware and software issues. Develop and deliver training materials and sessions to enhance user proficiency with Apple and Windows systems.

Documentation and Reporting:

Maintain detailed documentation of system configurations, procedures, and troubleshooting steps. Generate regular reports on system performance, incidents, and resolution metrics.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in managing iPads, macOS, and Windows environments. Strong familiarity with Apple Business Manager and Mobile Device Management (MDM) solutions. Experience with Windows Server administration and Windows operating systems. Excellent troubleshooting skills and the ability to resolve technical issues efficiently. Strong interpersonal skills with the ability to communicate effectively with both technical and non-technical users. Relevant certifications (e.g., Apple Certified Support Professional, Microsoft Certified: Windows Server Fundamentals) are a plus.

Benefits:

Competitive salary and performance-based bonuses. Comprehensive health, dental, and vision insurance. 401(k) plan with company match. Generous paid time off and holidays. Opportunities for professional development and career growth. A supportive and collaborative work environment.

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