Medical Assistant

3 weeks ago

Guilford, United States Optum Full time

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources, and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.


$1,000 Sign On Bonus For External Candidates


The medical assistant supports the care team and its patients through patient care and clinical and administrative tasks, including patient intake, receiving and responding to patient phone calls, and documenting patient interactions. The MA performs duties within the Connecticut scope of practice.


Primary Responsibilities:

  • Provide patient care, clinical summary, and direction on next steps or follow-up.
  • Perform phlebotomy for patients as needed.
  • Act as a member of the care team, including preparing patients to be seen by collecting and recording clinical information as per protocol
  • Manage patients according to approved protocols and consistent with appointment and scheduling guidelines.
  • Carry outstanding orders consistent with practice policies and procedures.
  • Document all patient interactions and other clinical activities accurately and promptly in the electronic health record (EHR)
  • Schedule tests, treatments, and follow-up visits on behalf of patients; assist patients with identifying suitable outside resources for disease management and other services; refer patients when appropriate
  • Answer and document patient phone calls; take complete messages and route to providers as needed using the EHR
  • Monitor task buckets to respond to tasks on time, follow up on overdue orders/worklists, and monitor the status of critical referrals.
  • Coordinate with regional nurse managers and maintain oversight of temperature monitoring.
  • Assist the care team in ensuring smooth office operations and delivering excellent service through teamwork.
  • Provide attention to patients in a manner that builds confidence, trust, and loyalty.
  • Demonstrate respect for patients and ProHealth staff by always presenting in a friendly, courteous manner and maintaining patient confidentiality.
  • Maintain open lines of communication with the care team and Regional Management team.
  • Maintain knowledge of current coding, OSHA and CLIA regulations, and company policies.
  • Adhere to all patient safety initiatives and infection control regulations.
  • Perform other duties as assigned.


You’ll be rewarded and recognized for your performance in an environment that challenges you, gives you clear direction on what it takes to succeed in your role, and provides development for other roles you may be interested in pursuing.


Required Qualifications:

  • High School diploma or GED
  • Graduate of Accredited Medical Assistant program
  • Certified Medical Assistant, or the ability to obtain CMA/ RMA within 120 days of hire
  • Proven intermediate level of computer proficiency in Microsoft Office


Preferred Qualifications:

  • 1+ years of MA experience in a primary care setting
  • Experience working with Epic
  • Proven knowledge of medical terminology
  • Proven understanding of ICD–10 and CPT coding


Connecticut Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all applicable minimum wage laws. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.


At UnitedHealth Group, we aim to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health that people of color disproportionately experience, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug–free workplace. Candidates must pass a drug test before beginning employment.

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