Director of Operations

NOTE: This will be an in-person position at our Moorestown, NJ warehouse location.

Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we have created and our team that stands behind them. We are working to build a world-class experience for our customers.

We are looking for a Director of Operations who will set goals and objectives for all teams to achieve customer satisfaction, cost, quality, and timeliness standards. The Director of Operations will be responsible for optimizing operational efficiency, implementing strategic initiatives, and ensuring seamless coordination between various departments to drive growth and profitability. Reporting to the CEO, the Director of Operations will lead all aspects of the company’s operational activities. The Director of Operations will be responsible for managing the supply chain, warehouse operations, technical support, production, and developing talent.

About You

With a customer service mindset and an unyielding passion for developing programs that build customer loyalty, you are a strategic thinker who excels at translating business objectives into actionable operational plans. Your extensive experience has sharpened your strong leadership skills, enabling you to drive change, motivate teams, and adapt to evolving challenges seamlessly. In addition to your strategic acumen, you bring solid management skills to the table. From people development and budgeting to organizing and setting metrics, you have a proven track record of effectively managing various aspects of business operations. Your strong problem-solving and decision-making capabilities allow you to analyze complex data and make sound judgments even under multiple constraints. One of your key strengths is time management and you’re committed to sticking to schedules to ensure timely and quality outcomes. Your agility in multi-tasking helps you move from task to task effortlessly, organizing and prioritizing to accomplish the right things at the right time, all while maintaining a stress-free demeanor. Self-driven and dependable, you uphold a strong work ethic and professionalism, even under pressure. Your exceptional communication and interpersonal skills enable you to collaborate effectively across functions and levels, both inside and outside the organization.

Key Qualifications

• Bachelor’s degree in business administrations, engineering, or operations management or related field.
• MBA or other advanced degree preferred.
• 15+ years’ experience in production, operations, warehouse, and/or supply chain.
• Deep experience with 5S and LEAN processes and systems.
• Solid understanding of supply chain management, logistics, and quality assurance principles.
• Demonstrated proficiency in project management and process improvement methodologies.
• Customer is King mindset, an excitement to develop programs to build customer loyalty.
• Strategic mindset with the ability to translate business objectives into actionable operational plans.
• Strong leadership skills – ability to drive change, motivate others, anticipate, and adapt.
• Solid management skills – people development, budgeting, organizing, metrics.
• Strong problem solving and decision-making skills – ability to analyze data and make judgements based on complex information with multiple constraints.
• Strong time management skills – able to set a weekly, monthly, quarterly routine and stick to it.
• Agility to multi-task without stress. Able to move from task to task, organize, and prioritize to ensure the right things are accomplished on-time and on-quality.
• Self-driven, strong work ethic, dependable, and able to maintain professionalism under pressure.
• Exceptional communication (verbal & written) and interpersonal skills with the ability to collaborate effectively across functions and levels, inside and outside of the organization.
• Fits into, and adds value to, the Coastal Source culture. Naturally inclined to help colleagues with a smile. Speaks transparently and with empathy. Willing to contribute to a tight-knit team in a fast-paced environment.
• A curious learner, adept at acquiring skills with an eagerness to learn and take on new challenges.
• Experience in the audio and/or lighting industry a plus.

Responsibilities

Team Leadership

• Inspire a culture of customer service excellence across the organization. Enable all staff to do what is right to help the customer and deliver amazing experience in all interactions with Coastal Source.
• Manage departmental budgets, resources, and timelines to ensure good financial outcomes and high levels of customer satisfaction. Report KPIs monthly and drive continuous improvement from lessons learned.
• Hire, develop, and mentor an effective and efficient team. Grow talent and capability of staff.

Operations

• Develop and implement strategic plans to optimize operational efficiency, streamline processes, and maximize productivity.
• Identify operational risks and develop strategies to mitigate them, ensuring compliance with regulatory requirements and industry standards.
• Optimize office and warehouse environments to maximize efficiency and space constraints.
• Develop and implement strategic plans for the organization's infrastructure, including facilities, people, and culture to support current and future business needs.
• Oversee all aspects of infrastructure projects, including planning, scheduling, budgeting, and resource allocation, to ensure timely and successful completion.

Supply Chain

• Manage the Supply Chain Supervisor to build supply chain process, systems, metrics, and reports that minimize backorders, logistics cost, and inventory levels while maximizing order fulfillment speed.
• Establish an efficient and effective vendor management system. Build relationships with key vendors. Ensure terms and conditions are set with vendors to optimize cost/time/quality of all materials. Implement a quality scorecard for vendors.
• Metrics include backorders (98% SKUs at or above their SS levels), Airfreight (decrease airfreight costs 50% YOY).

Warehouse Operations

• Manage the Warehouse Coordinator and Warehouse Team to foster a culture of teamwork, accountability, and continuous improvement within the warehouse environment.
• Oversee logistics, warehousing, and distribution operations to ensure accurate and timely delivery of products to customers.
• Establish and enforce quality control standards for inbound and outbound shipments, ensuring that products meet quality standards and customer expectations.
• Metrics include inventory accuracy (>98% target), Order Fulfillment (timeliness < 24 hours).

Technical Support

• Coach and manage the Technical Services Engineer to build process, systems, metrics, and reports that enable the technical support staff to provide outstanding service to our customers (dealers, integrators, sales team, and end consumers).
• Ensure effective and efficient return material authorization process, credit/replacements for defective products, and problem solving for quality issues.
• Metrics include timeliness of closing tickets, customer satisfaction surveys, speed of processing RMAs to return to stock.

Production

• Manage the Production Department to build process, systems, metrics, and reports that enable the production team to fulfil production orders on time, on quality, and on cost.
• Ensure production processes are documented, quality control is implemented, and continuous improvement is built into the culture.
• Develop assembly and packaging capacity and capability to increase the quantity of assembled-in-USA products in Moorestown. Identify local USA suppliers and build local USA supply chain for painting/finishing operations to enable customization of assemblies.
• Metrics include speed of assembly processes, order fulfillment speed, quality of production built, inventory accuracy.

Travel

• Occasional business travel (>10%) to industry events, dealer meetings, and training sessions required.

Work Conditions/Physical Demands

• Ability to lift and carry up to 15 pounds with or without reasonable accommodation
• Ability to alternatively sit, stand, push, pull, lift and walk about the warehouse with or without reasonable accommodation.