Infrastructure Manager

2 days ago

MinneapolisSaint Paul, United States Ledgent Technology Full time

Infrastructure Manager - Direct Hire - St. Paul, MN

This position is responsible for defining and executing infrastructure architecture strategies, standards, and management practices, including disaster recovery, security, systems, servers, applications, performance monitoring, and storage. It leads a team of systems engineers who oversee server, cloud, and application administration, ensuring reliable 24x7 operations. As a strategic and visible role, this position plays a key part in driving the organization's transition to a cloud-first model while maintaining a best-in-class IT operations function.

This is a full-time, permanent position which will be hybrid with 3-4 days in-office in St. Paul, MN. Target salary is in the $120-150k range plus bonus.

Candidates must be local to the Minneapolis-St. Paul, MN metropolitan area. Candidates must also be eligible to work in the U.S. without sponsorship, both now and in the future.
________________________________________
Key Responsibilities
Strategic and Operational Duties:
* Collaborate with IT leadership to design and implement a hybrid server infrastructure with a strong focus on cloud adoption.
* Continuously evaluate and optimize patch management and software deployment processes, addressing risks and inefficiencies to ensure continuous uptime, enhanced security, and support for DevOps and CI/CD practices.
* Partner with Information Security to implement IT security initiatives, address audit findings, and mitigate risks effectively.
* Develop and enforce processes and controls that guarantee maximum system uptime, continuous improvement, and efficient service delivery for both on-premises and cloud environments.
* Create and maintain a robust Disaster Recovery strategy and build a resilient server infrastructure to eliminate single points of failure.
Systems Management:
* Oversee the lifecycle management of IT systems, including design, deployment, upgrades, maintenance, monitoring, and administration of applications, servers, storage, and databases.
* Establish and monitor service level agreements (SLAs) and operational metrics to meet organizational objectives and customer expectations.
* Proactively identify and resolve issues to ensure the stability and reliability of IT systems.
Vendor and Process Management:
* Manage relationships with third-party vendors, holding them accountable for outsourced functions while ensuring contracts meet performance expectations.
* Standardize operational processes and develop key performance metrics to effectively manage the IT infrastructure.
Compliance and Leadership:
* Ensure compliance with regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control (OFAC).
* Provide leadership and maintain regular, reliable attendance to support departmental operations.
________________________________________
Required Qualifications
Experience and Education:
* Bachelor's degree in Computer Science or a related field (or equivalent experience).
* 7-8 years of experience in IT infrastructure, with a focus on cloud technologies, data centers, messaging, collaboration tools, Office 365, and wide area networks.
Skills and Competencies:
* Positive attitude, professionalism, and strong decision-making abilities.
* Analytical mindset with a proactive approach to problem-solving.
* Adaptability to changing environments and priorities.
* Strong customer service orientation, organizational skills, and ability to manage multiple tasks simultaneously.
* Effective planning and diligence in execution.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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