Current jobs related to Bilingual IT Help Desk Customer Service Representative - Tampa - Pyramid Consulting, Inc

  • Customer Service Representative-Bilingual

    2 days ago

    Tampa, Florida, United States Kane's Full time

    Job DescriptionKey ResponsibilitiesWe are seeking a highly skilled Customer Service Representative-Bilingual to join our team at Kane's Furniture. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional...

  • Customer Service Representative-Bilingual

    2 weeks ago

    Tampa, United States Kane's Furniture Full time

    Prompt recognition of internal and external customers. Friendly and courteous when approached in person or on the telephone. Resolve customer issues with minimal supervision. Follows up with customers in a timely fashion. Handles payments, financing Customer Service Representative, Customer Service, Bilingual, Representative, Retail

  • Bilingual Customer Service Representative

    2 months ago

    Tampa, United States Florida One Insurance Full time

    Job DescriptionJob DescriptionExciting Opportunity to Join Our Team as a Full Time Bilingual Customer Service Representative at Florida One Insurance! Are you ready to immerse yourself in a dynamic and vibrant work environment where your language skills can shine? Picture yourself as the key communicator between our diverse customer base and our dedicated...

  • Bilingual Customer Service Representative

    5 days ago

    Tampa, Florida, United States Mass Markets Full time

    Job SummaryWe are seeking a full-time and part-time Bilingual Customer Service Representative to support inbound projects for a wide variety of clients in the commercial and public sectors.Key ResponsibilitiesProvide exceptional customer service to clients in a bilingual environmentSupport commercial and public sector clients with their inquiries and...

  • Bilingual Customer Service Representative

    7 days ago

    Tampa, Florida, United States Mass Markets Full time

    Job SummaryWe are seeking a full-time and part-time Bilingual Customer Service Representative to support inbound projects for a wide variety of clients in the commercial and public sectors.Key ResponsibilitiesProvide exceptional customer service to clients in a bilingual environmentSupport commercial and public sector clients with their inquiries and...

  • Bilingual Customer Service Representative

    3 months ago

    Tampa, United States MaidPro Franchise, LLC Full time

    **Bilingual Customer Service Representative** *X* **Job Description** **MaidPro of Tampa** - a leader in the industry - is offering a full-time opportunity as a Customer Service Representative. As a fast pace company, this position is not your typical customer service environment. We are looking for an energetic professional with excellent multitasking...

  • Bilingual Customer Service Representative

    2 months ago

    Tampa, United States GEICO TAMPA Full time

    Job DescriptionJob DescriptionJoin GEICO Tampa, a leading insurance company committed to providing exceptional customer service in the heart of Tampa, Florida. We are seeking a dedicated Bilingual Customer Service Representative to join our team and assist our diverse customer base in English and Spanish.As a Bilingual Customer Service Representative at...

  • Bilingual Customer Service Representative

    1 week ago

    Tampa, Florida, United States Mass Markets Full time

    Job Summary:We are seeking a highly skilled and bilingual customer service representative to join our team at Mass Markets. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and answering questions in a timely and professional manner.Key Responsibilities:Respond to...

  • Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States The Reserves Network Full time

    Job SummaryWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at The Reserves Network. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and candidates.Key ResponsibilitiesCustomer Service: Greet customers, residents, and the public, and provide...

  • Bilingual Customer Service Representative

    1 month ago

    Tampa, United States RemX Full time

    RemX is currently seeking dedicated and passionate customer service representatives to assist our client. ****BILINGUAL - ENGLISH/SPANISH ONLY**** Location - Onsite Plantation/Miramar Pay : $18.00 Hours: Hours vary 7am-11pm Mon-Sun Title: Customer Service Representative Job Responsibilities: Inbound calls only Respond to and own consumer...

  • Bilingual Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States GEICO TAMPA Full time

    Job OverviewGEICO Tampa is seeking a highly skilled Bilingual Customer Service Representative to provide exceptional support to our diverse customer base in English and Spanish.This role involves handling customer inquiries, resolving issues, and providing expert guidance in a fast-paced and supportive environment.The ideal candidate will possess excellent...

  • Bilingual Customer Service Representative

    1 day ago

    Tampa, Florida, United States Randstad Full time

    Job Title: Bilingual Spanish Customer Service RepresentativeAs a Customer Support Representative, you will be the first point of contact for our Spanish-speaking customers. Your role will be to assist them with inquiries, service requests, billing questions, and other utility-related issues. You will also provide support to English-speaking customers as...

  • Contact Center Help Desk Representative

    4 months ago

    Tampa, United States EPIQ Systems Full time

    Contact Center Help Desk Representative is responsible for fielding calls that escalate beyond contact center agents. The role is accountable for taking ownership of complex inquiries and seeing through their resolution via escalation utility SharePo Help Desk, Help, Representative, Technology, Retail

  • Multilingual Technical Service Representative

    2 weeks ago

    Tampa, Florida, United States MassGenics Full time

    Job SummaryWe are seeking a highly skilled and multilingual technical service representative to join our team as a Bilingual IT Help Desk Customer Service Representative. As a key member of our Specialty Service Desk, you will be responsible for delivering exceptional IT support to our employees and partners across the globe.Key ResponsibilitiesHandle...

  • Bilingual Customer service Representative

    4 months ago

    Tampa, United States A-1 Insurance Direct Full time

    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceHealth insurancePaid time offJob description:A Bilingual Customer Service Representative is needed for a Car Insurance Office/Call Center. Insurance Direct has been in business for 14+ years! We write Auto, Home, and Commercial policies. We write throughout the entire state of FL, Texas &...

  • Bilingual IT Support Specialist

    9 hours ago

    Tampa, Florida, United States MassGenics Full time

    Job Title: Bilingual IT Help Desk Customer Service RepresentativeInnova Solutions is seeking a highly skilled and bilingual IT Help Desk Customer Service Representative to join our team. As a member of our Specialty Service Desk, you will be responsible for delivering world-class IT support to employees and partners in the Field and Scientific divisions.Key...

  • Front Desk

    4 months ago

    Tampa, United States iFLY World Full time

    ** Front Desk / Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** FRONT002925 Showing 1 location **Job Details** **Description** **Front Desk / Customer Service Representative** Our mission is to deliver the dream of flight! Learn about iFLYs Indoor Skydiving. iFLY is a global company with 33 U.S. locations. This...

  • Global Customer Service Expert

    2 weeks ago

    Tampa, Florida, United States MassGenics Full time

    Job SummaryWe are seeking a highly skilled and multilingual technical service representative to join our team as a Bilingual IT Help Desk Customer Service Representative. As a key member of our Specialty Service Desk, you will be responsible for delivering exceptional IT support to employees and partners across various divisions.Key ResponsibilitiesHandle...

  • Bilingual Healthcare Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States KG Call Center Full time

    Job DescriptionJob Summary:We are seeking highly motivated and enthusiastic Customer Service Representatives to join our team at KG Call Center. As a Bilingual Healthcare Customer Service Representative, you will play a critical role in assisting customers with their healthcare-related inquiries and providing exceptional customer...

  • Customer Service Representative

    5 days ago

    Tampa, Florida, United States Staff My Agency Full time

    Customer Service RepresentativeStaff My Agency is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and helping them navigate their insurance...

Bilingual IT Help Desk Customer Service Representative

4 months ago

Tampa, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Bilingual IT Help Desk Customer Service Representative. This is a 12+ Months Contract opportunity with long-term potential and is located in Tampa, FL(Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-22040


Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


Key Responsibilities:


  • Handle incoming inquiries (calls, chats, tickets) and/or redirect inquiries, if necessary, to appropriate support groups for resolution while setting End User expectations during the initial interaction.
  • Create tickets and document all activities in Client ticket system (Client) in line with our quality standards.
  • Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams.
  • Research and resolve more complex Field/Scientific application and business process issues. Identify trends where applicable.
  • Provide follow-up and status update inquiries to End Users on your open ticket queue and ensure every effort is made to meet SLA’s.
  • Utilize Knowledgebase to address End User inquiries and create Knowledgebase draft articles to address knowledge gaps.
  • Participate in application testing, upgrades and deployment, and internal Service Desk projects as needed.
  • Adhere to all Service Desk processes and procedures.
  • Drive quality, process improvement and innovation to optimize service delivery.


Key Requirements and Technology Experience:


  • Multi-Lingual effective and fluent communication in English and Spanish.
  • Minimum High School Diploma; preferred Bachelor’s Degree.
  • Basic understanding of ITIL Framework and IT Service Management.
  • Excellent Customer service skills.
  • Ability to diagnose and troubleshoot complex problems and work to a resolution.
  • Ability to explain technical information to End Users with effective verbal and written communication.
  • Ability to troubleshoot basic hardware issues, peripherals and other devices.
  • Ability to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
  • Basic Knowledge of Microsoft Windows, Office 365, Outlook and hardware/iPad support.
  • Prior related work experience in a technical support environment, and/or Service Desk environment preferred (including tools, processes, and methodologies, Telephony systems and Client etc.).
  • Some knowledge and experience using Apple products and technologies, including iPhone and iPad devices.
  • Experience with Application Support preferred.
  • Highly effective Team player:
  • Openly and willingly shares ideas, knowledge, and expertise.
  • Communicates constructively.
  • Willingness to learn new skills and be open to consider different ideas and alternatives.
  • In addition, candidates must:
  • Have flexibility for working hours (any shift between 7am thru 7pm Monday-Friday)
  • Expect to work on Company Holidays as needed.


Our client is a leading Pharmaceutical Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.