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Help Desk Technical Support Level I/ii

4 months ago

Tampa, United States Coastal Networks Full time

_**The Company**_

Coastal Networks is an established managed service provider (MSP) for dental offices in the Tampa Bay area, operating since 2004. We pride ourselves on delivering the highest levels of customer service, expert support, and cutting-edge technology solutions to all of our clients.
- **The Position**_

We have an exciting opportunity for a highly motivated individual to join our team and work with various aspects of small business network technologies. This full-time position offers remote support services to both co-workers and clients, with ample opportunities for growth and advancement within the company.

In this role, you will be working with a wide range of IT systems in dental offices. These include firewalls, anti-virus software, domain servers, workstations, Active Directory, group policies, wireless networks, VOIP, endpoint management, hardware and security monitoring, Microsoft 365, printer deployment, user management, patch management, software installations, dental software, X-ray and 3D imaging systems, HIPAA security, BCDR (Business Continuity Disaster Recovery), SaaS systems, and more.

Our technicians should possess the following qualities:

- **People-oriented**: Enjoys working with people.
- **Energetic and focused**: Capable of working autonomously with high energy and focus.
- **Team player**: Collaborates well with others; teamwork is essential at our company.
- **Instruction follower**: Can follow instructions as required.
- **Independent worker**: Can work independently and be trusted to complete tasks.
- **Reliable**: Timely and has reliable transportation to the office.
- **Multi-tasker**: Can handle multiple tasks simultaneously.
- **Communicative**: Has outstanding communication skills (both oral and written).
- **Detail-oriented**: Thorough and meticulous in their work.
- **Background check**: Must pass a background check (no exceptions).

If you are passionate about IT and eager to grow with a dynamic company, we encourage you to apply
- **Qualifications**_
- Technical support experience in a help desk environment
- Proficiency in software troubleshooting and computer management
- Strong communication skills and a customer service-oriented approach

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Retirement plan

Experience level:

- 1 year

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- High school or equivalent (required)

**Experience**:

- Dental office IT (software or hardware): 1 year (preferred)
- MSP (Managed Service Provider) or Network Administrator: 1 year (required)

Ability to Relocate:

- Tampa, FL 33615: Relocate before starting work (required)

Work Location: In person