Business Applications Training Specialist

3 weeks ago

Miami, United States Brown & Brown Insurance Full time

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.


Brown & Brown is an independent insurance intermediary that through its licensed subsidiaries provides a variety of insurance and reinsurance products and services to corporate, public entity, institutional, trade, professional, association, and individual clients. Headquartered in Daytona Beach, Florida, offices are located across the United States, with products and services offered through four major business divisions. We are listed on the NYSE at BRO. Our drive to be the best has made Brown & Brown one of the largest and most respected independent insurance intermediaries in the nation, with over 75 years of continuous service. The Company is ranked as the sixth largest such organization in the United States and seventh in the World by Business Insurance magazine.


The Business Applications Training Specialist has experience in the insurance, technology, or training industry and is a Subject Matter Expert in one or more software applications. They research materials and methods, develop training, update existing training, establish curriculums, deliver teammate training, assess teammate performance, and communicate with Leaders to ensure teammate success. This role leverages their expertise in insurance and/or training to work independently to deliver training programs and curriculum to support business objectives.


Responsibilities:

  • Onboard and train Retail teammates coming onto various applications and platforms.
  • Train teammates by conducting formal virtual and/or in-person courses, workshops, webinars, and one-on-one training (onsite and remotely).
  • Determine training needs by listening to teammates, observing encounters, reviewing available data, and conferring with Team Leaders.
  • Work alongside the team to continually improve our training strategy by exploring new approaches and techniques.
  • Develop materials and tools through information gained by research, study, collaboration and assessment.
  • Optimize current processes and programs based upon feedback and expertise.
  • Collaborate in the creation and upkeep of materials and tools schedule.
  • Work closely with team to ensure that all capabilities and processes are fully tested and verified prior to formal and informal training.
  • Keep up with the ever-changing demands of one or more software applications.


Required:

  • Experience in planning, developing and implementing communication and education programs/materials.
  • 3+ years’ experience educating adult learners.
  • Able to travel 0-60%
  • Bachelor’s degree in relevant field
  • Creative approach to training and development of teammates
  • Passionate and enthusiastic about teammate growth
  • Ability to work independently, with limited required direction and guidance.


What we offer:

  • Excellent growth and advancement opportunities
  • Competitive pay based on experience.
  • Discretionary Time Off (DTO)
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan
  • Tuition Reimbursement and Student Loan Repayment Assistance
  • Mental Health Resources


We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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