Senior Software Application Support Specialist

4 weeks ago


Miami, United States Benjamin Douglas Full time

My client is a leading company in their field is looking for a Senior Software Application Support Specialist to join their team.

Location: South Miami

Start: ASAP

Salary: Highly competitive salary + benefits


Technical abilities

  • SQL Knowledge. Queries, inserts, updates.
  • Windows Knowledge. Comfortable moving around in windows server and workstations, command line.
  • Comfortable installing and upgrading software and using windows apps such as regedit.
  • Windows Server Knowledge would be a great plus
  • IIS Web Server
  • Adding Users
  • Mobile Device Knowledge o Comfortable moving around different mobile devices, Android and IOS.


Our Applications Details

  • MSSQL Based
  • Written in DotNet/Java
  • Runs on MS Windows and IIS.
  • Web, Command line and Windows Services, Web Services, Android Apps.
  • Hospitality / Cruise focused.


Duties and Responsibilities

  • Respond to email and telephone calls from customers for software application support.
  • Train Customers both over the phone/WebEx and onsite. So some travel will be required.
  • Develop rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques.
  • Correct customer data using SQL statements
  • Troubleshoot SQL programming using SQL Profiler and debug stored procedures to isolate software issues.
  • Document, track, and monitor issues to ensure a timely resolution.
  • Learn company's offered software solutions and industry operations.
  • Test software releases for web and mobile devices.
  • Write new or update existing user manuals and training documentation
  • Perform implementation and testing of the company's software at customer sites.


Qualifications

  • Highly motivated, self-starter, responsible, and accountable.
  • Experience supporting software applications or help desk experience.
  • Experience in implementing software solutions at customer sites.
  • Have experience teaching, training or giving presentations.
  • Demonstrated experience using and troubleshooting Microsoft SQL.
  • Possess strong analytical and problem solving skills.
  • Have organizational and time management skills
  • Have superior customer service skills.
  • Be able to multi-task and refocus based on changing priorities.
  • Be able to take ownership of projects and show initiative.
  • Excellent English oral and written communication skills required.


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