Technical Support Specialist
4 weeks ago
Our client, a food distribution company, is looking for a Technical Support Specialist to join their team in Wixom, MI. This is a fully onsite position. The hours for this role are Mon, Wed, Fri - 8am - 5pm, Tues-Thurs - 10am-7pm.
**This is a 3 month W2 contract to hire position**
Responsibilities
Identify, manage, escalate, and resolve technical issues.
Install and configure software, print drivers, utilities, etc. to be utilized on workstations, tablets, and computer networks.
Troubleshoot all information technology issues, including software, hardware, and networking.
Monitor installed systems, identify problems, and take corrective action
Provide basic technical support to clients.
Troubleshoot application issues, basic diagnosing of desktop/laptop software problems.
Qualifications
1 - 3 years technical experience a plus.
Previous experience troubleshooting desktop, printer and notebook issues.
Very strong user and support of Microsoft Office 365.
Very strong user and support of Microsoft Windows 10 & 11.
Experience with Active Directory
Excellent communication skills.
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