Information Technology Support Specialist

4 weeks ago


Oklahoma City, United States Motion Recruitment Full time

Job title: IT Support Specialist/ Desktop Support Specialist

Engagement: Contract to Hire

Location: 73116, Oklahoma City, Oklahoma, United States


Day to Day Responsibilities:

  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
  • Provides level I & II end-user support for software and hardware issues.
  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues.
  • Maintains a daily backup of all network files.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Performs software and hardware inventory.


Years’ Experience Required:

  • 5+ Years of Experience is Required
  • 10+ Years is Preferred
  • Education Requirements: HSD
  • Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,
  • Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus.


Top Must Have Skills:

  • Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
  • Strong focus on customer service and communication skills (exceptional). - Resource will work with internal teams including Marketing (needs someone with sense of urgency and ability to communicate effectively to broad audiences)
  • Ability to triage incoming ticket requests and prioritize - fast paced. Strong engagement with end users required.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Routine reporting and data integrity.



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