See more Collapse

Customer Care Representative

1 month ago

Irvine, United States Pro5.ai Full time

This position reports directly to the Manager, service cenetr & provides “best in class” customer service that surpasses customer expectations and all competitive standards.


Duties and Responsibilities :

  • Creating Service Work orders.
  • Create Return Authorization’s (RMA) to end customer including shipment of units.
  • Provide back-up to Customer Care Team, including responding to email, phone inquires, processing demo and/or loaners for shipment and retrieval.
  • Processing of quotaion for time and meterail & Credits and Debit.
  • Respond and resolve all customer complaints and inquiries in a timely manner.
  • Other duties as required and requested by Top Management or Manager.
  • Adhere and enforce all safety policies and procedures.
  • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.


Qualifications:

  • Bachelor’s Degree or equivalent experience.
  • Exceptionally strong skillset in Microsoft Office products (Excel, Word, Access, PowerPoint, etc.).
  • Self-directed with high energy and motivation. Ability to work independently and/or in a team setting.
  • Must be able to work independently and in a team/group environment.
  • Creative and consultative communicator with excellent verbal and written communication skills. Presentation skills are a plus.
  • Ability to influence others without position reporting structure to achieve results and deliver on committed timelines and objectives.
  • Experience working in a quality controlled and validated system a strong plus.
  • Adheres to the Company’s quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.


Physical Requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities.

  • The ability to sit up 75-100% of applicable work time.
  • The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
  • The ability to stand, talk, and hear for 75% of applicable work time.
  • The ability to lift and carry up to ten pounds up to 20% of applicable work time.
  • Close Vision: The ability to see clearly at twenty inches or less.


TRAVEL:

  • Occasional travel may be required based on business need

We have other current jobs related to this field that you can find below

  • Customer Care Representative

    3 days ago

    Irvine, United States Lennar Full time

    Pre-walk homesites to provide punch list for construction to delivery of home to customer; provide quality control of finished product. Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, main Customer Care, Representative, Customer Service, Service Manager, Retail

  • Customer Care Representative

    2 months ago

    Irvine, United States Identified Talent Solutions Full time

    Job Title: Customer Care Representative (Healthcare) Location: Irvine, CA (Onsite) Company Overview: Exciting opportunity to join a customer-centric and forward-thinking healthcare services company in Irvine, CA, delivering top-notch healthcare services with a strong emphasis on exceptional customer care. We are dedicated to making a positive impact in...

  • Customer Care Representative

    1 week ago

    Irvine, United States Identified Talent Solutions Full time

    Job Title: Customer Care Representative (Healthcare) Location: Irvine, CA (Onsite) Company Overview: Exciting opportunity to join a customer-centric and forward-thinking healthcare services company in Irvine, CA, delivering top-notch healthcare services with a strong emphasis on exceptional customer care. We are dedicated to making a positive impact in...

  • Customer Care Representative

    2 months ago

    Irvine, United States Identified Talent Solutions Full time

    Job DescriptionJob DescriptionJob Title: Customer Care Representative (Healthcare)Location: Irvine, CA (Onsite)Company Overview: Exciting opportunity to join a customer-centric and forward-thinking healthcare services company in Irvine, CA, delivering top-notch healthcare services with a strong emphasis on exceptional customer care. We are dedicated to...

  • Customer Care Representative Irvine, CA Customer Care

    1 month ago

    Irvine, United States Landsea Homes Full time

    * customer care representative **Customer Care Representative** **Location:** Irvine, CA **Primary Responsibilities Include:** * Address new and current homeowners concerns in prompt, courteous manner relating to warranty items that need repair within the parameters of the customer care department. * Performs accurate assessments of all service requests...

  • Customer Care Representative

    3 weeks ago

    Irvine, United States Lennar Mortgage Full time

    Welcome Home! Build your career with Lennar: As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult. At Lennar, Everythings Included...

  • Customer Care Representative

    3 weeks ago

    Irvine, United States Lennar Mortgage Full time

    Welcome Home! Build your career with Lennar: As one of the nation’s largest builders, Lennar has built over one million new homes for families across America.  Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult. At Lennar, Everything’s...

  • Senior Customer Care Representative

    2 weeks ago

    Irvine, United States New Home Co. Full time

    Job DescriptionJob DescriptionNew Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of "The...

  • Senior Customer Care Representative

    2 weeks ago

    Irvine, United States New Home Co Inc. Full time

    New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of "The Eliant" for Best Overall...

  • Customer Service Representative

    1 month ago

    Irvine, United States Super73 Full time

    **Customer Service Representative** Irvine, CA About The Role: SUPER73 is currently looking for an energetic Customer Service Representative to support our growing Customer Care team in a contact center environment. This candidate will optimize the customer experience by providing engaging and resolution minded conversations with all inbound customer...

  • Customer Service Representative

    3 days ago

    Irvine, United States AMERIHOME Full time

    ** Position Description** **Customer Service Representative** Location **Irvine, CA** Job Code **1689** # of openings **1** Position Title: Customer Service Representative ***Remote in California*** What were looking for: **AmeriHome Mortgage's Consumer Direct Group** is growing and seeking top talent for our Customer Service department. The Customer...

  • Customer Care Representative

    1 month ago

    Irvine, United States Pro5.ai Full time

    This position reports directly to the Manager, service cenetr & provides best in class customer service that surpasses customer expectations and all competitive standards. Duties and Responsibilities : Creating Service Work orders. Create Return Authorizations (RMA) to end customer including shipment of units. Provide back-up to Customer Care Team,...

  • Customer Service Representative

    3 days ago

    Irvine, United States Caliber Collision Centers Full time

    Service Center Irvine - E Carnegie Ave UR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO: (Please remove if not located in a Salary Transparency State) $18 to $20 per hour! BENEFITS OF JOINING CALIBER Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly and eligible...

  • Customer Care Associate

    2 months ago

    Irvine, United States Ultimate Staffing Full time

    International automotive manufacturer based in Irvine, CA is seeking a full time Customer Care Representative. This role is best-suited for someone who enjoys problem-solving and helping others. A preferred candidate is someone who wants to pursue a Customer Care, Associate, Customer, Retail, Staffing

  • Customer Service Representative

    1 week ago

    Irvine, United States Missionloans Full time

    Mission Loans is seeking experienced mortgage professionals who thrive in a fast-paced environment without losing focus on quality of work and delivering an exceptional customer experience. As a customer service representative, you will act as a liaison for our clients and provide product/services information. The best CSRs are genuinely excited to help...

  • Customer Service Representative

    2 months ago

    Irvine, United States Waterworks Aquatics Full time

    **We’re hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES!** Are you an empathetic person who has a passion for helping others? Are you an enthusiastic ‘people-person’? Are you a confident and adaptable person who can close the deal? You’re in luck! We are looking for exceptional customer service representatives that can register new...

  • Customer Service Representative

    6 days ago

    Irvine, United States Waterworks Aquatics Full time

    Were hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES Are you an empathetic person who has a passion for helping others? Are you an enthusiastic people-person? Are you a confident and adaptable person who can close the deal? Youre in luck We are looking for exceptional customer service representatives that can register new customers and provide...

  • Customer Service Representative

    7 days ago

    Irvine, United States Titanml Full time

    **Customer Service Representative** Production Irvine, California Minimum Experience **Mid-level** Summary: The Business Development Representative, (BDR), is responsible for developing business-to-business relationships, lead generation, generating co-branding techniques and brand awareness, advocating the use of marketing tools, strategy and planning,...

  • AT&T Customer Service Representative

    1 month ago

    Irvine, United States Strategic, LLC Full time

    We are looking for enthusiastic and motivated professionals to be an integral part of our sales and customer service team. Our company is built on a firm belief in customer service and providing true value to our clients. Our AT&T Customer Service Representative is the key to this approach as we help our clients manage their sales needs and meet their...

  • Customer Service Representative

    2 months ago

    Irvine, United States Waterworks Aquatics Full time

    Job DescriptionJob DescriptionWere hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES!Are you an empathetic person who has a passion for helping others? Are you an enthusiastic people-person? Are you a confident and adaptable person who can close the deal? Youre in luck! We are looking for exceptional customer service representatives that can...