eCommerce Content Program Manager

3 weeks ago

Framingham, United States Staples Full time

Staples is business to business. You’re what binds us together.

Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We are inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.


What you’ll be doing:

  • Day-to-day PoC for overall program management - supporting the management of content programs across all business units, including, but not limited to the flow of content (i.e... approvals, creative, reporting, billing/budget reconciliation, etc.) & day to day maintenance to achieve business objectives and goals.
  • Maintain & deliver against approved timelines – ensuring that teams understand requirements and meet deliverable dates. Manage a project tracker for every initiative to ensure launch deadlines are met.
  • Help create, define & prioritize program opportunities including, but not limited to consolidating/delivering quality concerns, driving improvements, etc
  • Become an internal & external advocate for core & syndicated content programs. Build relationships across the company, evangelizing and overall program impact.
  • Lead Quarterly business reviews (QBRs) including meeting coordination, agenda, and meeting output.
  • Work with IT and vendors to manage implementation and troubleshoot technical issues on an on-going basis
  • Manage reports, reconcile numbers for invoicing/budget tracking and monitor ongoing performance for initiatives relative to financial goals.
  • Manage reports, reconcile numbers for invoicing/budget tracking and monitor ongoing performance for initiatives relative to financial goals.


What you bring to the table:

  • Solid organizational skills, and ability to multi-task.
  • Experience managing deadlines for multiple projects.
  • Experience managing deadlines for multiple projects.
  • Facilitation of Sr Level and Peer conflicting interests.
  • Strong verbal and written communication skills necessary.
  • Ability to work independently and execute across multiple groups.


What’s needed- Basic Qualifications

  • 4+ years of eCommerce and/or Product Content experience
  • Strong Microsoft Office skills necessary


What’s needed- Preferred Qualifications

  • Bachelor's Degree or equivalent work experience


We Offer:

  • Inclusive culture with associate-led Business Resource Group
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more

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