Operations Analyst

2 months ago


Houston, United States SK Enmove Co., Ltd. Full time

Job Summary:

Primarily responsible for the management of assigned customer accounts. This is comprised of receiving, processing (end-to-end), and scheduling of customer orders. The role requires daily communication with customers, storage/loading terminals, and transportation providers. Excellent customer service, communication, and issue resolution skills are a must. There may be an occasional need for after-hours communications with terminals and/or customers.

Description of duties and responsibilities:

  • Ensure delivery of excellent customer service through timely and accurate processing orders, communication and coordination with other department to resolve inquiries.
  • Build and maintain customer loyalty by providing prompt friendly service.
  • Computes correct item #, quantity, price and any appropriate discounts.
  • Checks customer account for credit and outstanding payments.
  • Support the sales team in a variety of administrative tasks as required.
  • Review daily/weekly for open orders and forecasts.
  • Files copies of all orders documents received.
  • Bill and submit invoices in a timely manner.
  • Review blend schedule and plan raw material delivery accordingly
  • Perform monthly closing process required by company
  • Additional duties as assigned

Education and Experience Requirements:

  • Bachelors degree requires
  • 2-5 years experience in logistics environment
  • Bilingual Korean/English welcome, but not required.
  • Team oriented.
  • Excellent communication and customer service skills.
  • Excellent resolution skills.
  • Ability to handle multiple projects simultaneously.
  • High energy and performance level.
  • Ability to handle fast-paced environment.
  • Critical, time sensitive decision making that impact daily operations.
  • Proactive mentality
  • Working knowledge of Microsoft Office, SAP – Excellent computer skills.

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