Digital Operations Analyst

2 weeks ago

Houston, United States Mitchell Martin Inc. Full time

Job Summary:

  • The Program Support groups enable our Go-To-Market and retention teams to improve customer experience and increase customer counts by implementing new products and services, provide operational support, quality assurance, and process improvement to multiple functions across all brands and market regions.
  • This team is responsible for liaising with IT, Marketing, Call Center, and Operations to accomplish results for the Residential, Small Business, and Builder/Multi-Family market segments. Successful team members can effectively solve problems and address issues across multiple functional groups (e.g., Marketing, Legal, Regulatory, Customer Care, Channel Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Third Party Partners, Database Operations).
  • In this role, Digital Operations is responsible for maintaining content for products, price updates across on-line sales channels, supporting self-service digital journeys, and providing business support for defect troubleshooting and resolution within content management systems (CMS). Team members demonstrate great care and attention to detail. Digital Operations analysts must be able to learn and understand systems functionality and interfaces at a very detailed level, which is invaluable in being able to identify defects and deliver improvements.


Essential Duties/Responsibilities:

• Responsible for maintaining products and prices across Client's brands and web sales channels, including organic, state sites, and partners. The activities include setting up new products and associated CMS content, updating prices, and performing validation to make sure that the updates are error free.

• Act as a business liaison to IT for systems and web assets troubleshooting and issue resolution. Be a champion of scalability, reliability, and security. This includes the following:

O Run reports and utilize various available monitoring tools to ensure that the application performance and errors are within the baseline levels.

O For any identified or escalated issues, perform troubleshooting to determine whether there are data and/or code issues.

O Provide business process knowledge support to IT as they work to make code changes or data repairs to resolve issues.

O Provide application testing support, including unit testing and regression testing. This includes supporting monthly evening code releases.

O Utilize various automation tools to reduce manual tasks, improve quality and improve speed to market. The goal is continuous improvement.

O Maintain transparency and timely communication via project dashboards, status reports, metrics, schedule status, etc.

O Keep track of incoming request, work within our team's workflow management (planner)

• Taking responsibility for delivering expected and timely outcomes.

• Develops deep subject matter expertise in essential operational tools as necessary.

• Monitors vital operational metrics and responds as necessary to ensure consistently superior operational performance.

• Deliver status updates to key stakeholders at regular intervals.

• Identifies issues when they arise, quickly diagnoses root causes, and implements an appropriate solution.

• Designs/implements/manages robust processes and database solutions to support new business and operational activities.

• Evaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processes.

• Continually evaluate the effectiveness of Program Support processes and initiate processes and system improvement and automation activities.

• Develop approach documentation and business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all stakeholders from operations and IT in the review.

• Design, implement, and execute User Acceptance Testing scripts to ensure the successful launch of new capabilities.

• Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development, and project delivery.

• Work closely with the Product Owner to deliver projects, enhancements, and production fixes.


Minimum Requirements:

Analyst I

• 2-5 years of professional experience required.

• 1-2 years related experience in an Operations/IT/Project Management/Consulting role preferred.


Preferred Qualifications:

• Bachelor's degree from an accredited college or university is preferred.


Additional Knowledge, Skills, and Abilities:

• Working knowledge of Tridion CMS and/or Adobe Experience Manager

• Experience with process automation, such as RPA

• SQL querying

• Knowledge of retail competition, customer protection rules, Competitive Retailers

• Experience as a Business Systems Analyst (BSA). This includes creating process maps, user flows, and other artifacts to describe the intended fixes and improvements.

• Attention to detail with organizational and problem-solving skills.

• Exhibit technical and analytical aptitude.

• Working knowledge of relational database concepts, and HTML

• Works well in team environment, with sound negotiation and problem-solving skills.

• Self-motivated, with the ability to work on multiple projects in a fast-paced environment. High initiative / Self-starter -- takes steps to improve deliverables/results without having to be asked.

• Able to manage and deliver on multiple parallel requests and tasks with tight timelines and high-quality standards, while remaining detailed and organized.

• Identify & define key metrics to measure the health and effectiveness of processes.

• Experience with preparing business cases for improvements, including preparing presentations and presenting to leadership is a plus.

• Attention to detail with organizational and problem-solving skills.

• Exhibits technical and analytical aptitude.

• Solid negotiation and conflict resolution skills.

• Demonstrates strong customer service skills with both internal and external customers.

• Work effectively and build relationships with people at all levels – solid team player.

• Comfortable working with a cross-functional business team composed of people with diverse backgrounds.

• Excellent communication skills, both written and verbal.

• Demonstrates strong work ethic.

• High level of honesty and integrity.

• Makes good business judgments/decisions.

• High initiative.

• Results-oriented.

• Proficient in Microsoft Office products (Word, Excel, Visio, PowerPoint, Power BI, and MS Project).

  • Digital Operations Analyst

    1 week ago

    Houston, United States Mitchell Martin Full time

    Job Summary: The Program Support groups enable our Go-To-Market and retention teams to improve customer experience and increase customer counts by implementing new products and services, provide operational support, quality assurance, and process improvement to multiple functions across all brands and market regions. This team is responsible for liaising...

  • Digital Operations Analyst

    6 days ago

    Houston, United States INSPYR Solutions Full time

    Title: Digital Operations Analyst Location: Houston, TX - Remote Duration: 6+ month contract Compensation: Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Job Summary: The Program Support groups enable our Go-To-Market and retention teams to improve customer experience and increase customer counts by implementing new products...

  • Digital Business Analyst

    3 weeks ago

    Houston, TX, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS HAS AN OPENING! This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below. Digital Business Analyst Hybrid Houston, TX Duration: 6+ months Job ref# 235334 Job Description: The Law Function is seeking a...

  • Digital Marketing Analyst

    5 days ago

    Houston, United States RealREPP LLC Full time

    RealREPP, a full service recruiting firm, is currently partnered with a direct seller insurance company with a national presence in recruiting for a Marketing Analyst, Digital. This opportunity offers an excellent base salary + industry leading benefits package along with a collaborative and innovative company culture. Responsibilities Work with outside...

  • Director, Content

    2 weeks ago

    Houston, United States Direct Digital Holdings Full time

    Job DescriptionJob DescriptionBrand: Direct Digital HoldingsJob Title: Director, Content & Digital Services Job Type: Full-Time Location: Houston (Hybrid)Company Details Direct Digital Holdings (Nasdaq: DRCT) is a leading advertising and marketing technology platform that collectively delivers marketing solutions through its three brands in the Digital...

  • Director, Content

    2 days ago

    Houston, United States Direct Digital Holdings Full time

    Job DescriptionJob DescriptionBrand: Direct Digital HoldingsJob Title: Director, Content & Digital Services Job Type: Full-Time Location: Houston (Hybrid)Company Details Direct Digital Holdings (Nasdaq: DRCT) is a leading advertising and marketing technology platform that collectively delivers marketing solutions through its three brands in the Digital...

  • Digital Business Analyst

    3 weeks ago

    Houston, TX, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS HAS AN OPENING! This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below. Digital Business Analyst Hybrid Houston, TX Duration: 6+ months Job ref# 235334 Job Description: • The Law Function is...

  • Senior Knowledge Analyst

    4 weeks ago

    Houston, United States Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Analyst within BCG's Energy Practice Area knowledge team, you will work in a global team, supporting Senior Leaders of Top Oil & Gas companies while leveraging your digital expertise to overcome their most pressing business challenges.We work with the industry’s most advanced players, helping them develop their strategic...

  • Cyber Analyst, IT Operations

    12 hours ago

    Houston, United States Convergenz Full time

    Position Summary: We are seeking a positive and professional Cybersecurity Analyst to join our IT Ops/Digital team. The Cybersecurity role will play an instrumental role in improving the Cybersecurity posture, managing and creating IT policies and documentation, conducting cybersecurity assessments and reviews both internally, and across multiple portfolio...

  • Digital Solutions Analyst or Consultant

    3 weeks ago

    Houston, United States Digineox Recruiting Full time

    Is your superpower problem solving? Do you enjoy working with business processes and technology solutions? If so, we want to speak with you regarding an excellent opportunity to join our business and digital transformation team. You should be: Comfortable working in a fast-paced environment where ambiguity will exist. A self-starter and have excellent...

  • Digital Solutions Analyst or Consultant

    2 weeks ago

    Houston, United States Digineox Recruiting Full time

    Job DescriptionJob DescriptionIs your superpower problem solving? Do you enjoy working with business processes and technology solutions? If so, we want to speak with you regarding an excellent opportunity to join our business and digital transformation team. You should be:Comfortable working in a fast-paced environment where ambiguity will exist.A...

  • Digital Solutions Analyst or Consultant

    1 month ago

    Houston, United States Digineox Recruiting Full time

    Job DescriptionJob DescriptionIs your superpower problem solving? Do you enjoy working with business processes and technology solutions? If so, we want to speak with you regarding an excellent opportunity to join our business and digital transformation team. You should be:Comfortable working in a fast-paced environment where ambiguity will exist.A...

  • Analyst - Contracts

    2 weeks ago

    Houston, United States Sunoco Full time

    Are you interested in joining our team? Chat with our digital assistant to learn more about our company and apply right from your mobile device! Text ETP to 25000 to get started or apply through this web posting if you prefer. Energy Transfer, recogn Contracts, Analyst, Contract, Operations, Business Services, Vendor

  • Digital Transformation Business Analyst

    3 days ago

    Houston, United States Tokio Marine HCC Full time

    Description Position at Tokio Marine HCC Tokio Marine HCC is a leading specialty insurance company with a global footprint supporting the many things in life we cherish. Love hamburgers and corn on the cob, seeing your favorite musician in an amazing venue, maybe even attending a football game? I bet you never realized there is an entire industry dedicated...

  • Senior Business Analyst

    6 days ago

    Houston, United States Discover Financial Services, Inc. Full time

    Senior Business Analyst (Operational Excellence) With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value...

  • COB Analyst

    1 week ago

    Houston, United States Acord (association For Cooperative Operations Research And Development) Full time

    JOB SUMMARY : The Coordination of Benefits Analysts is responsible for using established methods to investigate, verify, and record other coverage information. This position is responsible for researching potential dual coverage and investigation of other coverage. Reviewing claims history, identify impacted claims based on findings, routing to adjustments...

  • Business Analyst

    1 week ago

    Houston, United States Strategic Staffing Solutions Full time

    Title: Business Analyst Location: Houston, TX Hybrid (3 days in office) Contract Length: 8+ Months Job ref# 234666 Job Description: The Law Function is seeking a Business Analyst with expertise in legal technology, contracting workflows, and transaction management, with specific focus on E-signature. We are seeking an ambitious and innovative individual who...

  • Senior Financial Analyst

    1 week ago

    Houston, United States Creative Financial Staffing Full time

    Why consider applying for this Senior Financial Analyst role? Global Reach: Join a successful company operating in 120 countries worldwide, offering diverse opportunities and experiences. Diversity: Representing over 160 nationalities, our team fosters a rich and inclusive environment. Established Legacy : With nearly a century of industry experience, our...

  • Data and Operations Analyst

    2 weeks ago

    Houston, United States Indus Management Full time

    Job DescriptionJob DescriptionJob Summary:The Data and Operations Analyst will primarily focus on collecting and summarizing data, supporting software and technology, and tackling essential tasks vital to property operations. The Analyst role is key in supporting high-level decision making with analytical emphasis on rental rates, portfolio-wide trends, and...

  • CMS Analyst

    1 week ago

    Houston, United States Clearpoint Full time

    Title: CMS Analyst Client: Energy, Oil & Gas Company Location: Houston, Texas Type: Contract (Hybrid) Pay: $40-45/hour DOE Summary: Support Digital Operations Team maintaining CMS system application managing content for products, price updates across on-line sales channels. Coordinate content updates initiating self-service digital journeys and providing...