Customer Success Manager

4 weeks ago

Pearl River, United States ei3 : Industrial Internet Intelligence Full time

What we need


We're looking for a driven and customer-focused individual to join us as a Customer Success Manager. Your role will revolve around ensuring the success and satisfaction of our industrial customers by driving adoption, delivering value, and nurturing long-term relationships. As a trusted advisor, you'll collaborate closely with customers to understand their unique challenges and objectives, providing strategic guidance and advocating for their needs within our organization, all while helping them derive maximum value from their ei3 product.

In this position, you'll be responsible for offering both new and existing customers a high-touch experience, encompassing onboarding, training, and ongoing improvement of their experience. This role reports directly to the CEO.


What you’ll do


  • Make an outstanding first impression and change the velocity of the company’s response to new orders, in line with current industry standards.
  • Drive the creation, execution, and oversight of a premier onboarding program for new customers, guaranteeing seamless integration and successful adoption of our IIoT solutions through cross-functional collaboration. Engage closely with key customer contacts throughout the onboarding phase to ensure a smooth adoption process.
  • Adopt a customer-centric mindset and anticipate the documentation, points of contact, and processes required for customers to swiftly adopt our products.
  • Proactively reach out to customers to understand their goals, challenges, and usage patterns. Offer proactive guidance and best practices to help them optimize their use of our platform and achieve their desired outcomes.
  • Create and implement tailored success plans for individual customers, defining milestones, metrics, and action items to drive adoption and attain desired outcomes.
  • Serve as a trusted advisor to customers, offering strategic guidance on best practices, industry trends, and innovative use cases to optimize the effectiveness of our IIoT solutions.
  • Champion customer needs and feedback internally, collaborating with product management, development, and the customer support teams to prioritize enhancements, address issues, and promote ongoing improvement.
  • Solicit feedback from customers through surveys, interviews, and regular check-ins. Compile and analyze feedback to identify trends, pain points, and areas for improvement. Generate regular reports on customer success metrics, including satisfaction scores, time to adoption, usage data, and churn/renewal rates.
  • Manage scheduling and lead enterprise customer implementations.
  • Develop and deliver regular communication and training materials for customers throughout and following implementations.
  • Monitor customer health and engagement metrics to identify opportunities for renewals, upsells, and cross-sells. Collaborate with the sales team to drive expansion opportunities and ensure customer retention.
  • Champion our ei3 values to achieve excellence by innovating relentlessly, putting people first, acting with integrity, and growing together


About you


  • Bachelor’s degree in Business Administration, Marketing, Communications or a related field.
  • 2-5 years of proven experience in a customer-facing role, preferably in customer success, account management, or sales ideally within the industrial IoT, B2B SaaS or technology sector.
  • Customer-centric mindset, with a passion for driving customer success and a relentless focus on exceeding customer expectations.
  • You are an organizer and implementer, decisive and results-oriented. You excel at setting up systems and processes to drive outcomes and make things happen. You thrive in deadline-driven environments and are comfortable exerting pressure when necessary.
  • Strong understanding of SaaS business models and the ability to articulate technical concepts to non-technical audiences.
  • A basic understanding of industrial processes, equipment, and operations.
  • Demonstrated history of creating and implementing effective onboarding and training initiatives.
  • Exceptional communication, presentation and interpersonal skills, with the ability to build rapport and trust with customers at all levels of an organization.
  • Strong analytical and problem-solving skills, with the ability to leverage data and insights to drive informed decisions and strategies.
  • Experience working with cross-functional teams, collaborating effectively to achieve common goals and deliver exceptional customer experiences.
  • Familiarity with customer success tools and platforms (e.g., CRM software, customer engagement tools) is a plus.


About ei3


ei3 has been at the forefront of pioneering IIoT apps and AI-driven solutions, establishing itself as a trusted leader in the industrial manufacturing sector since 1999. We partner with both machine builders and manufacturers, equipping them with tools to supercharge efficiency, promote sustainability, and unlock substantial cost savings for their operations. Our impact extends across key industry sectors, including Printing, Plastics, Packaging, and Commercial Real-Estate. With headquarters in New York, we span the globe with strategic offices in Bangalore, Montreal, Tokyo, and Zurich. For a deeper dive into our transformative solutions and their tangible benefits, we invite you to explore www.ei3.com.


We offer competitive compensation packages and benefit offerings.

  • Customer Success Manager

    2 days ago

    Pearl River, United States ei3 : Industrial Internet Intelligence Full time

    About the CompanyWe're looking for a driven and customer-focused individual to join us as a Customer Success Manager. Your role will revolve around ensuring the success and satisfaction of our industrial customers by driving adoption, delivering value, and nurturing long-term relationships. As a trusted advisor, you'll collaborate closely with customers to...

  • Customer Success Manager

    2 days ago

    Pearl River, United States ei3 : Industrial Internet Intelligence Full time

    About the CompanyWe're looking for a driven and customer-focused individual to join us as a Customer Success Manager. Your role will revolve around ensuring the success and satisfaction of our industrial customers by driving adoption, delivering value, and nurturing long-term relationships. As a trusted advisor, you'll collaborate closely with customers to...

  • Customer Success Manager

    4 days ago

    Pearl, United States Openlane Full time

    Location: Pearl, MS - This position is an on-site position, needs to be local to Pearl / Jackson MS Who We Are At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000...

  • General Manager

    1 week ago

    Pearl River, United States Adecco Permanent Recruitment Full time

    The General Manager will provide leadership, management, and vision! We are looking for a candidate that has the experience and skills to coach, mentor & lead our team of high-performing professionals to be efficient, productive, and effective. Our ideal candidate has extensive residential HVAC experience, ideally having worked their way up through the ranks...

  • General Manager

    1 week ago

    Pearl River, United States Adecco Permanent Recruitment Full time

    The General Manager will provide leadership, management, and vision! We are looking for a candidate that has the experience and skills to coach, mentor & lead our team of high-performing professionals to be efficient, productive, and effective. Our ideal candidate has extensive residential HVAC experience, ideally having worked their way up through the ranks...

  • Customer Accounts Advisor

    1 week ago

    Pearl, United States Aaron's Family of Companies Full time

    Customer Accounts Advisor Pearl, Mississippi Overview A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a...

  • Customer Accounts Advisor

    1 month ago

    Pearl, United States Aaron's Family of Companies Full time

    Customer Accounts Advisor Pearl, Mississippi Overview A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a...

  • Operations Manager/Estimator

    4 weeks ago

    Pearl River, United States CM McNamara LLC Full time

    Job DescriptionJob DescriptionDescription:We are seeking a highly skilled and experienced HVAC Manager to join our team. The ideal candidate will be responsible for managing a team of HVAC technicians, ensuring customer satisfaction, and maintaining a high level of productivity. Key Responsibilities:- Manage a team of HVAC technicians and ensure they perform...

  • Vaccine Asset Planner

    1 week ago

    Pearl River, United States Pfizer Full time

    Why Patients Need You What You Will Achieve How You Will Achieve It- Reports directly to the VDM Director, Project Management & Continuous Improvement.- Partners primarily with Program Managers (PMs)/Directors and members of project teams, protocol teams, and partner lines (e.g. Pharmaceutical Sciences, Clinical, DSRD, Clinical Sciences & Operations,...

  • Manager

    3 weeks ago

    Pearl River, United States Orange & Rockland Full time

    **Mission Statement** - Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility...

  • Secretary Office Manager

    4 weeks ago

    Pearl River, United States Romeo Electric Full time

    Job DescriptionJob DescriptionWe are looking to hire a Secretary Office Manager to join our team! You will be responsible for overseeing the administrative activities of the organization.Responsibilities:Receiving Incoming CallsSchedulingMaterial OrderingManage records and informationPlan and maintain work facilitiesProvide administrative assistance to...

  • Sr Manager, Continuous Improvement

    3 weeks ago

    Pearl River, United States Pfizer Full time

    Role Summary The Senior Manager of Continuous Improvement plays an important role in Clinical Immunology & High-throughput Operations (CIHO) at Pfizer Vaccine Research and Development (VRD). Reporting directly to the Director of Business Strategy & Excellence (BSE), you will leverage a diverse skill set to support and drive improvement efforts within CIHO....

  • Sr Manager, Continuous Improvement

    1 month ago

    Pearl River, United States Pfizer Full time

    Sr Manager, Continuous Improvement page is loaded Sr Manager, Continuous Improvement Apply locations United States - New York - Pearl River time type Full time posted on Posted 23 Days Ago job requisition id 4908775 Role Summary The Senior Manager of Continuous Improvement plays an important role in Clinical Immunology & High-throughput Operations (CIHO) at...

  • CDL A Local Delivery Driver

    1 month ago

    Pearl River, United States Southeast Independent Delivery Services (SEIDS) Full time

    Our Independent Home Delivery Contractors enjoy : - Being Home Daily - No overnights - Weekly settlements - Direct deposit - Outstanding earnings potential $140,000+ annually - Paid onboarding - Sign on bonus Work Description: - Physically delivering furniture into customer's home - Use a dispatch app, interact with customers, product handling & assembly,...

  • Office Manager

    1 week ago

    Pearl River, United States Capabilities Partnership, Inc. Full time

    **Capabilities Partnership, Inc. dba** **Epilepsy Society of Southern New York** **Job Title**:Office Manager **Department**:AdministrationDepartment **Date**:May 2024 **Status**: Over-time Eligible **Job Overview**: This is an in-person service position, meaning that you are always providing a service to a consumer or to another customer such as a...

  • Customer Service

    7 days ago

    Pearl, United States Cabela's Full time

    **_POSITION SUMMARY:_** The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. **_ESSENTIAL FUNCTIONS:_** + Secures all firearms brought into the store with trigger...

  • Service Engineer

    1 week ago

    Pearl River, United States Akraya Full time

    Primary Skills: Chromatography (FPLC, HPLC, UPLC), Benchtop Laboratory Instruments, Installation/Repair/Maintenance, Location: Pearl River-NY Duration: 4+ months Contract type: W2 only Pay Range: $45 - $48 per hour #LP Shift timing: Regular on-site attendance in Pearl River, NY, with work hours from 7am to 3pm or 8am to 4pm (some flexibility available). Work...

  • Senior Director, Program Director, Vaccine Development Management

    1 month ago

    Pearl River, United States Pfizer Full time

    ROLE SUMMARY Use in-depth experience in Vaccine Development and partnered programs to ensure effective development and management of Vaccine programs that you manage, in addition to ensuring best practices for partnered programs. You will ensure creation of strategic and operational objectives from early (lead) development through Proof of Concept and...

  • General Manager

    4 days ago

    Pearl River, United States Whitsons Culinary Group Full time

    **SUMMARY: This position is based in the Nyack NY in Rockland County** The General Manager is responsible for maintaining systems and procedures for all aspects of the Food Nutrition /Dining Program for which he/she oversees. The program services a student enrollment of 2,499 or less. The Manager will ensure that all guidelines, relating to the NSLP, are...

  • Landscape Architect Designer Remote US Based Contract Position 2040 hrsWeek

    2 weeks ago

    Pearl River, New York, United States Tilly Design Full time

    Job Description We are seeking motivated landscape architects and designers interested in disrupting the classic designer/client relationship and building a new model as part of a growing and entrepreneurial team. We are specifically seeking people with plant knowledge in the Northeast, Midwest and Mid-Atlantic. Tillys success begins and ends with our...