Customer Success Manager

4 days ago

Pearl, United States Openlane Full time

Location: Pearl, MS - This position is an on-site position, needs to be local to Pearl / Jackson MS

Who We Are

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek.

AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit

What We Offer

Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer paid short-term disability and life insurance Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge ross a publicly traded, global organization Company culture of internal promotions, diverse career paths, and rapid advancement

The compensation offered for this position, based on experience, is between 50k - 70k base + quarterly bonus.

We're Looking For

AFC is seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with both with current and prospective customers. The Relationship Specialist is instrumental in elevating customer relationships and attracting new business. The Relationship Specialist will grow AFC revenue by increasing the number of customers, expanding the diversification of the branch portfolio, and driving greater penetration of AFC's financial products. Portfolio management, loss prevention, and risk management are core job functions. The Relationship Specialist will spend approximately 30% of their time securing new business. The remaining 70% of time will be spent servicing customer portfolios. This person will have a strong understanding of portfolio management, risk, and new business development.

You Are

Focused on Elevating Relationships: you believe integrity and honesty build long lasting relationships; connecting deeply with your customers, celebrating their wins, and supporting them through their struggles. Powered by Passion: you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts. Vision-Driven: you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come. Dedicated: you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team.

You Will

Grow the portfolio organically while providing an excellent customer experience. Promote AFC's vision by leading prospecting, growth and robust development of the portfolio. The Relationship Specialist will also assist in promotional efforts to new and existing accounts and execution of product campaigns. Be proficient in utilizing AFC dealer reporting tools like Salesforce and Tableau to identify leads, growth opportunities, and risk issues. Develop relationships with internal stakeholders and external partners to provide strong lead generation for both groups. Understand industry, assigned geographic area, and individual dealer operations to be able to better forecast opportunities and challenges. Understand the operational needs of dealers and be able to provide solutions. Analyze data to determine best courses of action for business development opportunities and risk mitigation measures. Use critical thinking to assess business and risk situations and make decisions. The Relationship Specialist will have strong decision-making skills without direct oversight of management. Possess strong negotiation skills. Effectively promote other OPENLANE businesses' products and services to customers. Be responsible for all credit and contract functions, including small credit presentations and assisting with platinum deals. Utilize all available customer relationship management (CRM) tools and work queue task assignments to effectively service our customers while developing a more complete understanding of their needs. Review these tools for quality assurance and customer satisfaction. Onboard new customers and help find areas of opportunity and growth for their businesses. Manage and request temporary credit increases and line modifications for customers. Work across major functional areas such as Credit, Contracting, Collections, Training, and Operations teams to drive portfolio performance. Where necessary, the Relationship Specialist will cross train with Relationship Associates and/or Business Processing Associates to cover responsibilities as needed. Understand and operate within compliance of all applicable laws and codes for their assigned geographic area. Perform other duties, as assigned.

Must Have's

Three (3) or more years relevant experience A valid driver's license Willingness to travel locally to support our customer base Attention to detail and ability to prioritize and stay organized

Nice To Have's

One year in sales or sales support Previous auto industry experience Experience with Microsoft Suite, Salesforce, and CRM familiarity

Sound like a match? Apply Now - We can't wait to hear from you #J-18808-Ljbffr

  • Customer Success Manager

    4 weeks ago

    Pearl River, United States ei3 : Industrial Internet Intelligence Full time

    What we needWe're looking for a driven and customer-focused individual to join us as a Customer Success Manager. Your role will revolve around ensuring the success and satisfaction of our industrial customers by driving adoption, delivering value, and nurturing long-term relationships. As a trusted advisor, you'll collaborate closely with customers to...

  • Customer Success Manager

    2 days ago

    Pearl River, United States ei3 : Industrial Internet Intelligence Full time

    About the CompanyWe're looking for a driven and customer-focused individual to join us as a Customer Success Manager. Your role will revolve around ensuring the success and satisfaction of our industrial customers by driving adoption, delivering value, and nurturing long-term relationships. As a trusted advisor, you'll collaborate closely with customers to...

  • Customer Success Manager

    2 days ago

    Pearl River, United States ei3 : Industrial Internet Intelligence Full time

    About the CompanyWe're looking for a driven and customer-focused individual to join us as a Customer Success Manager. Your role will revolve around ensuring the success and satisfaction of our industrial customers by driving adoption, delivering value, and nurturing long-term relationships. As a trusted advisor, you'll collaborate closely with customers to...

  • Customer Accounts Advisor

    1 week ago

    Pearl, United States Aaron's Family of Companies Full time

    Customer Accounts Advisor Pearl, Mississippi Overview A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a...

  • Customer Accounts Advisor

    1 month ago

    Pearl, United States Aaron's Family of Companies Full time

    Customer Accounts Advisor Pearl, Mississippi Overview A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a...

  • Customer Service

    7 days ago

    Pearl, United States Cabela's Full time

    **_POSITION SUMMARY:_** The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. **_ESSENTIAL FUNCTIONS:_** + Secures all firearms brought into the store with trigger...

  • Customer Experience Coordinator

    4 weeks ago

    Pearl, United States TJX Companies, Inc. Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Customer Experience Coordinator

    2 weeks ago

    Pearl, United States Precision Aviation Group Full time

    Precision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. PAG's global presence includes 23 locations and 20 Repair Stations in the United States, Canada, Australia, Singapore, and Brazil. Our customer-focused business model serves aviation customers through Supply Chain and...

  • Customer Service

    2 weeks ago

    Pearl City, Hawaii, United States Public Storage Full time

    Company Description Public Storage is the self-storage industry leader and we are Hiring Now Earn $16.00 Per HourOur Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm) Employees become eligible for Full-time Benefits by working an average of 20+ hours -...

  • Sales Manager

    22 hours ago

    Pearl, United States Bluegreen Vacations Full time

    This is an exciting Sales Manager position for our location inside our Bass Pro Shop 100 Bass Pro Dr, Pearl, MS 39208As Sales Manager you will lead and maintain a high-performing team in a fun working environment!You will be responsible for staffing, developing, and leading a highly impactful forward-facing sales team of 4-6 Sales Representatives that will...

  • Manager In Training

    2 weeks ago

    Pearl, United States Valvoline Instant Oil Change Full time

    The Service Center Manager at Valvoline Instant Oil Change (VIOC) is responsible to efficiently run one of our service centers. You will take pride in managing a service center from the bottom up, from daily tasks to reporting store profitability and recommending changes. Our managers direct the daily operations of all service center employees ....

  • Customer Service Representative

    3 weeks ago

    Pearl, United States U-Haul Full time

    Location: 4494 Hwy 80 E, Pearl, Mississippi 39208 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Rep(05933)

    1 month ago

    Pearl, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionCompany DescriptionJust got out of school, let us keep you cool. RPM Pizza is the largest Domino’s franchise in the United States for over 40 years, is family-owned and operates over 175+ stores in five states, including Indiana, Michigan, Mississippi, Alabama, and Louisiana. While SAFELY  being #1 in every community, we...

  • Customer Service Representative

    3 days ago

    Pearl, United States Chris irby - State Farm Agent Full time

    ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Chris Irby - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance...

  • Account Manager

    1 month ago

    Pearl, United States Jason Quin - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...

  • Customer Relations Representative

    4 weeks ago

    Pearl, United States Chris irby - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Chris Irby - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you...

  • Customer Service Representative

    2 weeks ago

    Pearl, United States Chris irby - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Chris Irby - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an...

  • Customer Service Representative

    1 month ago

    Pearl, United States Jason Quin - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Jason Quin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an...

  • Restaurant General Manager

    4 weeks ago

    Pearl, United States Taco Bell Full time

    Restaurant General Manager Pearl, MS Taco Bell GET ALL-ACCESS TO: + Same day pay- Hourly Team Members never have to wait for a paycheck again! Work today, get paid tomorrow! With DailyPay, Pacific Bells hourly Team Members have access to their pay on day 1 of work. Make any day payday. Enjoy our most used features: PAY: Transfer any amount of your...

  • Warehouse-Yard Manager

    3 weeks ago

    Pearl, United States Master Halco Full time

    Overview: CONSIDER JOINING A LEADER IN THE FENCE AND OUTDOOR LIVING PRODUCTS INDUSTRY Master Halco, North Americas leading manufacturer/distributor of fencing and perimeter security products is seeking an experienced Warehouse-Yard Manager in Pearl, MS. The Warehouse-Yard Manager will lead and manage all operational aspects of the branch and work in...