Service Assistant
1 week ago
Sterling Search Partners is helping our client in Pelham with its search for a Service Assistant. This position is contract to hire. The Service Assistant provides exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive experience with the company's products or services. This role involves direct interaction with customers via various communication channels, including in-person, phone, email, and chat.
Key Responsibilities:
Customer Support:
- Respond to customer inquiries promptly and professionally.
- Assist customers with product or service-related questions.
- Handle complaints and resolve issues effectively, ensuring customer satisfaction.
- Provide information about products, services, and company policies.
Order Management:
- Process customer orders, returns, and exchanges.
- Update customer accounts and maintain accurate records of interactions.
- Coordinate with other departments to ensure timely delivery and resolution of customer issues.
Communication:
- Maintain clear and effective communication with customers, team members, and management.
- Follow up with customers to ensure their issues have been resolved and they are satisfied with the solution.
Problem Solving:
- Identify and escalate complex issues or feedback to higher-level staff as needed.
- Use problem-solving skills to address and resolve customer concerns.
Administrative Duties:
- Maintain and update customer information in the database.
- Prepare and process necessary documentation and reports.
- Assist with administrative tasks as required by the team.
Team Collaboration:
- Work closely with team members to ensure a cohesive and effective customer service approach.
- Share insights and feedback with the team to improve service processes and customer satisfaction.
Compliance and Procedures:
- Adhere to company policies and procedures, including data protection and confidentiality requirements.
- Stay updated on company products, services, and industry trends to provide accurate information to customers.
Qualifications:
- Education: High school diploma or equivalent; additional qualifications or certifications in customer service are a plus.
- Experience: Previous experience in customer service or a similar role preferred.
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficiency in using customer service software and tools.
- Empathy and patience when dealing with customers.
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Service Assistant
1 week ago
Pelham, United States Sterling Search Partners Full timeSterling Search Partners is helping our client in Pelham with its search for a Service Assistant. This position is contract to hire. The Service Assistant provides exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive experience with the company's products or services. This role involves direct interaction...
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