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HVAC Service Technician
2 months ago
MJ Plumbing Contractors & Son Inc is seeking a skilled HVAC technician to provide exceptional service to our customers. As an HVAC technician, you will be responsible for ensuring customer satisfaction, achieving high first-time fix rates, and responding to service requests in a timely manner.
Key Responsibilities- Customer Service: Educate and assist customers with their HVAC systems, exceeding expectations and resolving concerns promptly.
- Technical Expertise: Accurately diagnose and repair HVAC issues during the initial service call, staying up-to-date on industry best practices.
- Response Time: Ensure timely responses to service requests for customer comfort and trust building.
- Service Agreement Enrollment: Promote long-term customer relationships and recurring revenue through service agreement enrollments.
- Productivity and Utilization: Efficiently manage work orders and maximize billable hours.
- Inventory Management: Keep track of inventory to minimize expenses due to missing or overstocked items.
- Safety Adherence: Follow safety protocols to maintain a perfect safety record.
- Documentation Accuracy: Maintain up-to-date records of service calls and work performed.
- Team Collaboration: Collaborate effectively with team members and maintain a positive team dynamic.
- Professionalism: Uphold professional communication and appearance when interacting with customers.
- Attendance and Punctuality: Maintain a consistent record of punctuality and attendance.
- High school diploma or equivalent required.
- 2+ years of experience in HVAC service and repair.
- Valid driver's license and reliable transportation.
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent communication and customer service skills.
