Technical Support Consultant

3 weeks ago

Houston, United States capSpire Full time

Why capSpire?


capSpire is a global consulting and solutions company that solves difficult business and technology problems for commodity-focused organizations.

We take pride in putting our people first and are proud to be recognized consecutively as a Great Place to Work for our strong company culture focused on our people and enabling them to achieve their best. As a vendor-independent consultancy, you’ll work with traditional technologies and leading-edge solutions for on premise and Cloud. We offer our employees progression, development and a diverse range of client engagements.


Summary:


The bread and butter of our Operations team is continuous improvement. Your daily goals revolve around identifying how to ensure a steady-state operation, digging deeper than break/fix issues to critique and improve the CTRM system and overall process. Your priority is ensuring that clients don’t sit on problems, but keep moving forward seamlessly within the CTRM system. You will gain a holistic view of the client engagement cycle and receive training within the system, as well as the commodity markets.


Within our Operations Support team, we're all about making things smoother and better post-implementation. That's where you come in As a Technical Consutlant within this team, you'll be a key to keeping our clients up and running seamlessly within the Endur system. We go beyond just fixing problems – we're constantly looking for ways to optimize the system and processes for long-term success.


The Non-Negotiables:


  • 4+ years of experience in validating software solutions to meet the functional and non-functional requirements including strong industry knowledge.
  • Proven experience working Endur Software, in a technical capacity.
  • Ability to understand supply chain, commodity lifecycles, and financial systems and how they help solve complex business problems for specific markets.
  • Ability to validate software solutions to meet business needs and ensure quality implementation.
  • Critical thinking and problem-solving skills, plus the ability to think through complex scenarios.
  • Experience with training and enabling junior team members
  • Good understanding and experience in incorporating software quality assurance across different stages of Software Development Life cycle
  • Experience in a professional services consultancy (could be a software house/vendor, consultancy), whether tier one consultancy or boutique IT consultancy.
  • Experience in developing and customizing JVS and/or OpenComponents (Java or .NET C#) to extend Endur functionality.
  • Bachelors degree or higher in Engineering, Computer Science, Information Technology or equivalent


Job Responsibilities


  • Create and support technical solutions for system implementations, upgrades, and enhancements. This can come in the form of helping with a system implementation, upgrade or enhancement.
  • Build design documents.
  • Contribute to the development of Object Oriented system designs.
  • Ensure proper software design for scalability, robustness, maintainability, and integration with other components and systems.
  • Participate in validation of test cases
  • Gain an understanding of front, mid and back offices to help properly help capSpire meet client business needs.


About the capSpire team:


To understand who our people are, you should first understand what they’re not: replaceable. Each member of the team is chosen carefully and with intention. We believe that finding the right fit is more important than a laundry list of credentials – and that people are people first, and titles second.


Because we hire the capSpire way, our team is certainly one of a kind. We’ve brought together incredible talent that regularly collaborates to create clean, fresh solutions. That effort has led to remarkable opportunities, including work with many Fortune 500 clients. We’ve found that the winning combination of exciting achievements, trust in one another and open communication lays the groundwork for long-lasting, successful careers. That, and the fact that we clap for each other at every opportunity.


Problem solvers, go-getters and charge-takers - we (really) want to hear from you.

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